Jeffrey L. Kuk
Pine,CO
Summary
Certified product management and project delivery leader with experience in strategic management, organizational planning and customer-centric solution design. Personal background includes strong technical and interpersonal skills to provide collaborative solutions for enterprise operations, AI-driven data science and multi-platform application development using techniques of Lean, Design Sprints, Agile Product Management and Continuous Integration/Delivery (CI/CD).
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Product Management
University Of Pittsburgh Medical Center
04.2019 - Current
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Authored think-big whitepapers about solutions to industry problems.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Drew from market data to assess product health and drive success.
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
- Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Devised content strategy to effectively engage target audiences.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Program Manager
LPL Financial Services
02.2016 - 04.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged project management processes and tools to define and execute projects.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Participated in vendor selection and management process for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Devised creative solutions to critical customer and user needs.
- Researched industry best practices in support of training development and program content.
- Designed and developed programs and projects for dissemination to personnel.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Senior Project Manager
Carlisle & Gallagher
07.2011 - 02.2016
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Partnered with project team members to identify and quickly address problems.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Updated customers and senior leaders on progress and roadblocks.
- Established and managed change management processes to fulfill successful project transitions.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress and technical problems.
Education
Bachelor of Science - Business And Finance
College of Business University of Illinois
Champaign, IllinoisMaster of Science - Distributed Software Engineering
De Paul University
Chicago, ILCA System Security Certified Professional (ISC2) Int’l. Info Systems Security Certification Consortium -
Skills
- Full life-cycle product management, analysis and implementation of business technology solutions and enhancements
- Expert knowledge of application integration, enterprise architecture and cloud-services technology
- Planning and executing effective project strategies and solutions
- Planning and executing effective enterprise technology strategies
- Developing and implementing concise monitor and control methodologies for key stakeholders
- Conducting customer focused solution seminars in-house and on-site
- TECHNOLOGY SOLUTIONS:
- PMI Project Management
- Oracle Business Intelligence (OBIEE) Solutions
- Agile Scrum Methology
- IBM DB2 Business Intelligence Solutions
- Amazon Web Services
- Microsoft SQL Server Business Intelligence Solutions
- SharePoint Collaboration Architecture & Design
- Teradata Business Intelligence Solutions
- Java Software Engineering
- Microsoft PowerApps / PowerBI
- Net Software Engineering
- Microsoft Azure / InTune
- Product Team Leadership
- Go-to-Market Strategies
- Product Enhancement
- Product Strategy
- Technical Acumen
- Product Positioning
- Business Case Development
- Go-to-market Strategy
- Team Building
- Cross-functional Leadership
- Product Marketing
- Competitive Analysis
- Customer Empathy
- Product Roadmapping
- Product Lifecycle Management
- Stakeholder Management
- Market Analysis
- Vendor Management
- Innovation Management
- Regulatory Compliance
- Strategic Planning
- Strategic Planning and Alignment
- Relationship Building
- Business Needs Analysis
- Staff Management
- Campaign Management
- Brand Positioning
- Project Management
- Business Objective Analysis
- Product Roadmapping
- Product Lifecycle Management
- Stakeholder Management
- Market Analysis
- Vendor Management
- Innovation Management
- Regulatory Compliance
- Strategic Planning
- Strategic Planning and Alignment
- Relationship Building
- Business Needs Analysis
- Staff Management
- Campaign Management
- Brand Positioning
- Project Management
- Business Objective Analysis
- Product Roadmapping
- Product Lifecycle Management
- Stakeholder Management
- Market Analysis
- Vendor Management
- Innovation Management
- Regulatory Compliance
- Strategic Planning
- Strategic Planning and Alignment
- Relationship Building
- Business Needs Analysis
- Staff Management
- Campaign Management
- Brand Positioning
- Project Management
- Business Objective Analysis
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
AWS Solution Architecture Training Amazon Corporation
Solar Energy System Design Certification Solar Energy Institute Paonia, CO
Timeline
Director of Product Management
University Of Pittsburgh Medical Center
04.2019 - Current
Program Manager
LPL Financial Services
02.2016 - 04.2019
Senior Project Manager
Carlisle & Gallagher
07.2011 - 02.2016
Bachelor of Science - Business And Finance
College of Business University of Illinois
Master of Science - Distributed Software Engineering
De Paul University
CA System Security Certified Professional (ISC2) Int’l. Info Systems Security Certification Consortium -
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