Jeffrey Kulas
Middleboro
Summary
Experienced Big Box Team Manager looking to pivot to a new career in a fast paced and challenging environment, where a fanatical commitment to customer service, a proven track record of sales, staffing, and training will lead to success.
Overview
20
20
years of professional experience
Work History
Store Team Leader
CVS Health
Norwood, MA
02.2024 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for new team members, enhancing overall productivity.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Mentored staff on best practices for customer service, resulting in improved team engagement.
- Analyzed sales data to identify trends and inform strategic decision-making for product placement.
- Coordinated promotional events to boost community engagement and drive foot traffic to the store.
- Ensured compliance with company policies and procedures, maintaining a safe work environment.
- Fostered a collaborative team culture focused on achieving operational excellence and efficiency.
- Designed improvement plans.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
Area Team Leader
Ocean State Job Lot
Kingston, MA
05.2023 - 02.2024
- Lead, developed and trained sales staff to achieve sales through proper merchandising in a close out retail setting while striving for standards in an ever-changing environment. Top in company for Fall assortment sell through.
Account Manager
Barnes & Noble College
Brockton, MA
12.2019 - 03.2023
- Made all course material buying decisions for Massasoit Community College and services all students. Created new online E-learning savings program to save costs.
National Supply Division Store Manager
Boy Scouts of America
Milton, MA
11.2015 - 12.2019
- Supplied all uniforms and required program supplies to all Scouts in the Greater Boston and South Shore. Service, sales, and execution. 2nd highest attach rate.
Store Manager
Michaels
Newton, MA
01.2015 - 11.2015
- Ran day to day operations in a 4.5 million dollar store. Recruited, hired and trained new staff. Mastered new Standard Operating Procedures and company systems. Top email collection in first month in position.
Store Manager
CVS Health
Braintree, MA
03.2005 - 01.2015
- Accountable for achieving: sales service and execution metrics in all respects for my location. Top percentile in execution ratings. Hired, developed and promoted management candidates. Top in district up-sell campaigns and service metrics
Education
High School Diploma -
Boston College High School
Boston, MANo Degree -
Marine Air Ground Task Force Intelligence School
Dam Neck, VirginiaSkills
- Operational efficiency enhancement
- Recruitment and hiring
- Inventory management
- Data-driven sales insights
- Proven leadership abilities
- Employee motivation strategies
- Store operations
- Strong leadership
- Coaching and mentoring
- Health and safety
Military Service
- Air/Ground Intelligence Specialist US Marine Corps
- December 1990 - December 1998
- Collected, produced, and disseminated enemy intelligence to attack fighter and helicopter pilots. Commendations by joint operations commander. Twice awarded Naval Achievement Medal.
Timeline
Store Team Leader
CVS Health
02.2024 - Current
Area Team Leader
Ocean State Job Lot
05.2023 - 02.2024
Account Manager
Barnes & Noble College
12.2019 - 03.2023
National Supply Division Store Manager
Boy Scouts of America
11.2015 - 12.2019
Store Manager
Michaels
01.2015 - 11.2015
Store Manager
CVS Health
03.2005 - 01.2015
High School Diploma -
Boston College High School
No Degree -
Marine Air Ground Task Force Intelligence School