Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Jeffrey Kulas

Middleboro

Summary

Experienced Big Box Team Manager looking to pivot to a new career in a fast paced and challenging environment, where a fanatical commitment to customer service, a proven track record of sales, staffing, and training will lead to success.

Overview

20
20
years of professional experience

Work History

Store Team Leader

CVS Health
02.2024 - Current
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Developed and implemented training programs for new team members, enhancing overall productivity.
  • Streamlined inventory management processes, reducing waste and improving stock accuracy.
  • Mentored staff on best practices for customer service, resulting in improved team engagement.
  • Analyzed sales data to identify trends and inform strategic decision-making for product placement.
  • Coordinated promotional events to boost community engagement and drive foot traffic to the store.
  • Ensured compliance with company policies and procedures, maintaining a safe work environment.
  • Fostered a collaborative team culture focused on achieving operational excellence and efficiency.
  • Designed improvement plans.
  • Increased customer satisfaction by providing excellent service and addressing concerns promptly.
  • Optimized store layout for improved customer flow and easier navigation through merchandise displays.
  • Monitored staff performance, customer service and sales goals to meet and exceed targets.

Area Team Leader

Ocean State Job Lot
05.2023 - 02.2024
  • Lead, developed and trained sales staff to achieve sales through proper merchandising in a close out retail setting while striving for standards in an ever-changing environment. Top in company for Fall assortment sell through.

Account Manager

Barnes & Noble College
12.2019 - 03.2023
  • Made all course material buying decisions for Massasoit Community College and services all students. Created new online E-learning savings program to save costs.

National Supply Division Store Manager

Boy Scouts of America
11.2015 - 12.2019
  • Supplied all uniforms and required program supplies to all Scouts in the Greater Boston and South Shore. Service, sales, and execution. 2nd highest attach rate.

Store Manager

Michaels
01.2015 - 11.2015
  • Ran day to day operations in a 4.5 million dollar store. Recruited, hired and trained new staff. Mastered new Standard Operating Procedures and company systems. Top email collection in first month in position.

Store Manager

CVS Health
03.2005 - 01.2015
  • Accountable for achieving: sales service and execution metrics in all respects for my location. Top percentile in execution ratings. Hired, developed and promoted management candidates. Top in district up-sell campaigns and service metrics

Education

High School Diploma -

Boston College High School
Boston, MA

No Degree -

Marine Air Ground Task Force Intelligence School
Dam Neck, Virginia

Skills

  • Operational efficiency enhancement

  • Recruitment and hiring

  • Inventory management

  • Data-driven sales insights

  • Proven leadership abilities

  • Employee motivation strategies

  • Store operations

  • Strong leadership

  • Coaching and mentoring

  • Health and safety

Military Service

  • Air/Ground Intelligence Specialist US Marine Corps
  • December 1990 - December 1998
  • Collected, produced, and disseminated enemy intelligence to attack fighter and helicopter pilots. Commendations by joint operations commander. Twice awarded Naval Achievement Medal.

Timeline

Store Team Leader

CVS Health
02.2024 - Current

Area Team Leader

Ocean State Job Lot
05.2023 - 02.2024

Account Manager

Barnes & Noble College
12.2019 - 03.2023

National Supply Division Store Manager

Boy Scouts of America
11.2015 - 12.2019

Store Manager

Michaels
01.2015 - 11.2015

Store Manager

CVS Health
03.2005 - 01.2015

High School Diploma -

Boston College High School

No Degree -

Marine Air Ground Task Force Intelligence School

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