Jeffrey Laing
Mesa,AZ
Summary
Dynamic and self-motivated professional with a proven ability to thrive under pressure while adhering to standard operating procedures. Recognized for exceptional teamwork and efficiency in task completion, consistently contributing to collective goals. Dedicated worker with a strong work ethic, complemented by excellent time management and organizational skills, ensuring high-quality results in every endeavor. Committed to continuous improvement and adaptability, ready to embrace new challenges and training opportunities.
Overview
28
28
years of professional experience
Work History
Student advocate
Penn Foster
04.2024 - Current
- Help with classes for new Learner Success Advocates
- Help maintain cases for Learner Success team
- Answer phones and chats
- Helped with training documents
Passport Health
03.2023 - 04.2024
- Answer phones.
- Assist clients with reservations.
- Clarify information on travel vaccinations.
- Manage appointment schedules
Tempe Crane and Rigging
09.2020 - 03.2023
- Answer incoming calls.
- Set appointments for crane service.
- Help customers figure out crane needs.
- File paperwork for needed permits or certificates for jobs.
- Track incoming & outbound freight.
Cars arrive
09.2018 - 06.2020
- Maintain lists of cars per location.
- Arrange transport of cars from repossession lots to auctions.
- Outbound calls to lots for vehicle conditions for transport.
- Worked with the bank on car locations and transport.
Class A truck driver
Westfield Steel
10.2016 - 07.2018
- Inspect the truck for maintenance.
- Secure loads for transport safely.
- Customer relations.
- Driver trainer.
Amazon Fulfillment Center
11.2011 - 10.2016
- Gatekeep AFE.
- Maintain AFE pack lines assisting packers with PS issues.
- Completing and shipping problem orders.
- Gatekeep Multipack.
- Maintain Multipack lines assisting packers with PS issues.
- Following up on missing orders and overage.
- Singles pack.
- PS assistance with single pack line issues.
- Kickout.
- Helping kickout operators with PS issues.
- Completing and shipping problem orders.
- IOL (Inventory in Odd Locations).
- Maintain and track inventory coming from pack lines.
- Generate a report for management tracking inventory adjustments.
- PS/Research.
- Research problem inventory coming through PS.
- Singles Waterspider.
- Maintain pack lines to minimize packers' time off task.
- PIT (lift).
- Flat Sort (docks).
- Palette Stack (docks).
- Jackpot (docks).
- Trailer Loading (docks).
- 5S.
Collector 1
Sallie Mae (G.R.C.)
01.2008 - 05.2009
- Route management.
- Telephone collections for defaulted student loans.
- Time management.
- Customer interaction.
- Decision-making to best suit customer needs.
Server/Server trainer
Ted’s Montana Grill
01.2005 - 01.2008
- Food sales.
- Customer service.
- Training new employees.
- Maintaining corporate standards.
Field Support Specialist
Indiana Supreme Court
01.2004 - 01.2005
- Install CMS system and other software.
- Demonstrate CMS.
- Train users on CMS software onsite or in the classroom.
- Quality test CMS software.
Bailiff
Marion County Criminal Court
01.2001 - 01.2004
- Maintain order in the court.
- Maintain files.
- Train new employees.
- Coordinate caseload and court flow.
- Assisting the public with court information and case files.
- General care and security of juries.
Supervisor
Sumco, Inc.
01.2000 - 01.2001
- Maintain quality control.
- Maintain production line.
- Institute training schedule.
- Supervise and evaluate manufacturing employees.
- Translate the schedule of the product.
- ISO 9000 training.
- Maintain high-security stock.
Electrical Manufacturing Technician
Boeing
01.1998 - 01.2000
- Manufactured harnesses for the Harpoon/SLAM-ER missile program.
- Team lead for high-performance work team (level 3).
- VR administrator and tooling.
- Maintain calibration of tools.
- Contract communications.
- Cross-training new team members.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-1988
Skills
- Proficient in PIT training
- Efficient tote tracking
- Enclosed space safety training
- 5S workplace organization
- Route management
- Collaborative communication skills
- Proficient in outbound research
- IOL selection experience
- Operational problem solving
- Strong organizational skills
- ISO 9001 compliance
- Proficient in Microsoft Word
- Professional communication
- Sales experience
- Class A vehicle operation
- FAA regulatory filings
- Understanding crane ratings
Dd214
DD214 upon request
Training
- PIT training (lift)
- Hot tote tracking
- Enclosed Space training
- 5S
- File/route organization
- Team communication and OB (outbound)/Research PS
- IOL
- OB Problem Solve (PS)
- Organization
- ISO 9000/9001 trained
- Microsoft Word
- Medic trained (combat)
- Business correspondence/ sales
- Combat training (11b) U.S. Army infantry
- Class A driving training
- FAA training for requirements and filings
- Training on crane capacity charts and ratings
Timeline
Student advocate
Penn Foster
04.2024 - Current
Passport Health
03.2023 - 04.2024
Tempe Crane and Rigging
09.2020 - 03.2023
Cars arrive
09.2018 - 06.2020
Class A truck driver
Westfield Steel
10.2016 - 07.2018
Amazon Fulfillment Center
11.2011 - 10.2016
Collector 1
Sallie Mae (G.R.C.)
01.2008 - 05.2009
Server/Server trainer
Ted’s Montana Grill
01.2005 - 01.2008
Field Support Specialist
Indiana Supreme Court
01.2004 - 01.2005
Bailiff
Marion County Criminal Court
01.2001 - 01.2004
Supervisor
Sumco, Inc.
01.2000 - 01.2001
Electrical Manufacturing Technician
Boeing
01.1998 - 01.2000
High School Diploma -
Warren Central High School