Jeffrey Lane
San Diego,California
Summary
Dynamic and customer-focused professional with 23 years of extensive experience in the Dock and Door and Material Handling industries, committed to fostering the next generation of leaders through coaching and mentorship. Highly adaptable and reliable, with a deep understanding of industry procedures, safety policies, and core values that prioritize customer satisfaction. Proven ability to build lasting relationships by delivering exceptional service and support, ensuring customers feel valued and understood. Eager to contribute expertise to an industry-leading team while sharing knowledge and passion for excellence with aspiring technicians.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Foreman
Vortex industries
03.2022 - 11.2023
- Installed, Serviced and preformed maintenance on rolling steel doors, fire doors, rolling aluminum grills, overhead sectional doors, dock levelers, edge of docks, tilt gates, sliding gates, roof hatches, hollow metal doors, glass aluminum doors.
- 20 years injury Free
- Vortex Advanced training class graduate
- Solely maintained Costco Production facility
- Duties preformed Dock levelers, Rolling steel doors, Sectional garage doors, All perimeter gates including sliding and pedestrian entrance, Entrance doors.
- Assisted in creating consignment orders for equipment to minimize downtime for facility
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Implemented efficient work processes to boost overall productivity while reducing costs.
Foreman
Miner corporation
09.2021 - 03.2022
- Installed, Serviced and preformed maintenance on rolling steel doors, fire doors, rolling aluminum grills, overhead sectional doors, dock levelers, edge of docks, tilt gates, sliding gates, roof hatches, hollow metal doors, glass aluminum doors.
- Assisted management team with creating fully functional Solo satellite branch, with functional warehouse
- Maintained inventory of all Customer
- Sales and prospecting of new customers
- Foreman on Amazon team
- Duties consisted of maintenance, install, and repairs of all Amazon facilities throughout the state of California.
Foreman
Garage Door and Gate Store
03.2021 - 08.2021
- Installed -Serviced and preform maintenance on rolling steel doors, fire doors, rolling aluminum grills, overhead sectional doors, dock levelers, edge of docks, tilt gates, sliding gates, roof hatches, hollow metal doors, glass aluminum doors.
- Maintained a flexible schedule to fulfill on-call and overtime requirements.
- Train varies staff members
- Maintain truck inventory
- Installed complete systems at new residential and business construction sites.
- Operated tools, equipment, and machinery according to safety standards.
- Calculated materials and time needed for each job.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
Service Division Lead
Caldwell Specialties, Inc
01.2021 - 03.2021
- Create a door division: Began training existing staff on varies types of Rolling steel doors, Sectional doors and motor controls related to doors.
- Created standards for measuring openings in the field, and transferring them to order forms.
- Helped establish a local customer base.
- Helped owner create and become familiar with door vendors, purchasing and payment processes.
- Created standards for Safety procedures
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dock and Door technician / Forklift Maintenance technician
Raymond Handling Solutions
07.2018 - 05.2020
- Daily Job Duties: Preform installations, repairs and maintenance on all dock levelers, doors, forklifts, pallet jacks and all other pieces of equipment on my route.
- Also coordinate with customers about scheduling, status of current and pending jobs and parts and pricing.
- Effectively responding to high volumes emails while at the same time providing technical support to other technicians.
- Weekly Duties: Maintaining proper inventory of stock parts on truck, reordering specialty parts to ensure no down time of customers equipment.
- Communicating with the customer about new the products available and how that may benefit their business, also that it could be a more cost effective solution.
- Also communicating with the parts department about those products so they can be more proficient.
- Monthly Duties: Complete computer modules which are assigned.
- Follow up the customer via phone call or in person about completed jobs.
- Communicate with customer about likes and dislikes of the products and or technicians.
- Achievements and Duties: Safety award for being injury free.
- Safety Team for Dock and Door division.
- Trained Five technicians in the Dock and Door division.
- Traveled to Las Vegas, Yuma and other varies locations.
- Created the Dock a Door division in San Diego with Branch Manager.
- Recommended improvements to existing door systems based on evolving needs or industry advancements, often resulting in cost savings for clients.
- Managed multiple simultaneous projects effectively, prioritizing tasks according to urgency while meeting deadlines consistently.
- Led training sessions for new hires on company procedures, door system basics, troubleshooting techniques, and customer service expectations.
- Provided emergency after-hours support to resolve urgent client issues promptly and professionally.
- Contributed to company growth by expanding client base through exceptional performance and word-of-mouth referrals.
- Performed meticulous inspections and detailed documentation of findings to ensure adherence to safety regulations and client requirements.
- Collaborated with team members on large-scale projects, resulting in successful completion within deadline constraints.
- Participated in ongoing training to stay current on industry trends, best practices, and safety regulations.
Foreman
Lawrence Doors
09.2017 - 06.2018
- Marine Corp Air Station duties: Scheduled daily job planning.
- Coordinated with proper on-site contact for a pre-planning agenda for up coming jobs.
- Conducted monthly safety meetings for San Diego technicians.
- Preformed inspections and maintenance on company work equipment ie: company truck, trailer, scissor lift, power tools.
- Completed daily door maintenance requirements per the specifications of the United States Marine Corp.
- Read and interpreted old maintenance records to determine more effective way to speed up the maintenance cycle to ensure less down time of government equipment.
- Conduct routine and special inspections as required by regulations and government standards.
- Maintain, Repair, and rebuild older doors and door parts to ensure proper functionality and cost efficiency.
- Install new doors when older doors must be replaced.
- Licensed operator of aerial lifts, scissor lift and forklifts of all types.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Foreman
Vortex Industries
10.2013 - 08.2017
- Installed, Serviced and preformed maintenance on rolling steel doors, fire doors, rolling aluminum grills, overhead sectional doors, dock levelers, edge of docks, tilt gates, sliding gates, roof hatches, hollow metal doors, glass aluminum doors.
- Maintained a flexible schedule to fulfill on-call and overtime requirements.
- Provide performance evaluations of crewman to team lead for review.
- Coordinated daily with administrative staff and management to help order parts and supplies for pending and up coming jobs.
- Helped train 20 plus crewman on all types of Docks, Doors, Gates, Welding and Oxygen and Acetylene procedures.
- 3 time in a row winner Tops Sales Award San Diego 2014, 2015, 2016.
- 3 time in a row winner Customer Service Star Truck Magnet 2014, 2015, 2016.
- 11 years injury free total.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CASkills
- IDEA Certified Master Technician
- Metal fabrication
- Oxygen and Acetylene cutting
- Confined space risk management
- Hazard identification protocols
- Electrical systems procedures
- Lockout/tagout implementation expertise
- Rigging
- Fall protection
- Bloodborne Pathogens training
- Respiratory training
- Microsoft Outlook
- Email Etiquette
- Maintenance
- Daily reporting
- Project leadership
- Electrical installation
- Worksite safety
- Site inspection
- Cost estimation
- Commercial construction experience
- Commercial and residential projects
- Hand and power tools
- Teamwork and collaboration
- Job site safety
- Customer relations
- Crew leadership
- Project deadlines
- OSHA regulations
- OSHA compliance
- Schematics and blueprints
Certification
IDEA certified Master technician
Personal Information
Title: DOCK AND DOOR TECHNICIAN/TRAINER
Timeline
Foreman
Vortex industries
03.2022 - 11.2023
Foreman
Miner corporation
09.2021 - 03.2022
Foreman
Garage Door and Gate Store
03.2021 - 08.2021
Service Division Lead
Caldwell Specialties, Inc
01.2021 - 03.2021
Dock and Door technician / Forklift Maintenance technician
Raymond Handling Solutions
07.2018 - 05.2020
Foreman
Lawrence Doors
09.2017 - 06.2018
Foreman
Vortex Industries
10.2013 - 08.2017
High School Diploma -
Mar Vista High School