Jeffrey Lawhorn
Inwood,WV
Summary
HVAC and Refrigeration professional with over 33 years of experience of installing and servicing all types of HVAC equipment, 15 plus years of that time in a supervisory role dedicated to streamlining operations to decrease cost and promote organizational efficiency. Proficient in using independent decision-making skills to positively impact company success. Excellent organizational skills and ability to manage multiple tasks while delivering exceptional service. I am committed to evolving with the constant technological advances in heating, ventilation and air conditioning systems and pursue continuing education opportunities and outside research to stay current with the industry.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Commercial Service Manager
Colonial Webb Contractors
Gaithersburg, MD
09.2025 - Current
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed and implemented strategic plans to optimize customer satisfaction and retention.
- Managed service contracts and renewals, ensuring compliance with industry standards and client expectations.
- Mentored staff in best practices for HVAC systems maintenance and troubleshooting.
- Analyzed performance metrics to identify areas for improvement in service operations.
- Facilitated training sessions on new technologies and service techniques for team development.
- Reduced response times for service requests by optimizing technician routes.
- Organized monthly team meetings to discuss goals, challenges, safety, fostering a culture of continuous improvement within the commercial services division.
- Acted as a key liaison between the commercial services team and other internal teams ensuring seamless collaboration and successful project execution.
Commercial Service Manager
Southern Air Inc
Winchester , VA
10.2016 - 09.2025
- Manage day to day operations of Commercial HVAC Service Department consisting of 16-18 Service Technicians.
- Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills and workflow.
- Directing and overseeing technician assignments with Service Coordinator, planning and coordinating in-house training.
- Prepared quotes for repairs and services and composed budgets for equipment replacement.
- Collaborate with Business Development to increase maintenance agreements and service base.
- Used HVAC expertise and customer service skills to resolve customer concerns with repairs and billing issues.
- Instruct HVAC apprenticeship training curriculum and evaluate technicians performance for completion of program.
HVAC Service Technician
Brady Trane Service
Wilmington, NC
10.2015 - 10.2016
- Service packaged and split air conditioning systems, air and water cooled chiller systems, and exhaust systems.
- Performed routine preventive maintenance to ensure that building systems operated efficiently.
- Perform factory Trane manufactured equipment setup and start.
- Service various types of VFD equipment.
- Performed warranty service on Trane equipment and SPD repairs as needed.
- Complete all work orders, timesheets , and equipment logs electronically.
- Maintained positive relationships with all customers.
HVAC Service Supervisor
Blauch Brothers Inc
Harrisonburg, VA
11.2010 - 10.2015
- Responsible for 8-10 service technicians performing maintenance and service on commercial and industrial equipment including chilled and hot water systems, forced air rooftops and split systems and replacement of some existing equipment 25 tons and smaller.
- Oversee day to day operations of service department, attend pre-bid meetings for formal quoting, solving issues with customer concerns, scheduling and billing, completing quotes for repairs, pricing PM contracts, coordinate with Construction Division for equipment commissioning and project management, ordering materials, review invoices and time sheets for billing, conduct technician performance reviews and disciplinary actions, report to General Manager weekly.
- Lead monthly safety meetings and vehicle inspections.
- Support technicians in equipment maintenance and repair.
Senior HVAC Service Technician
Riddleberger Brothers Inc
Mt. Crawford, VA
03.2007 - 11.2010
- Responsible for servicing and maintaining industrial and commercial HVAC rooftop equipment, hot water and steam boiler systems, steam traps and condensate return systems, water and air cooled screw and reciprocating liquid chillers and refrigeration equipment
- Elementary control work and VFD troubleshooting
- Pricing and submitting quotes for repairs to customers
- Maintained compliance with company standards to perform all maintenance activities
- Followed standards and procedures to maintain safe work environment
- Repaired and replaced motors, bearings and belts
Field Service Supervisor
Colonial Webb Contractors
Manassas, VA
11.2004 - 03.2007
- Responsible for supervising 4-6 service technicians performing maintenance on HVAC/R equipment including walkin coolers and freezers, sandwich cases, beverage coolers.
- Communicating with customers about their invoices and resolving problems, generating job quotes, insuring all technicians paperwork and weekly timecards are complete and correct and service equipment when needed.
- Tested chemical levels in refrigerators and freezers to verify compliance with regulations.
Service Technician
Refrigeration Systems Inc
Manassas Park, VA
03.2002 - 11.2004
- Responsible for servicing commercial HVAC/R equipment including rooftop packages, walk in freezers and coolers, beverage dispensers, open air refrigeration cases, small rack systems and various styles of gas and electric heating equipment.
- Closed out all work orders after verifying completion and reporting any discrepancies.
- Worked overtime, holidays and weekends to accommodate company needs.
- Connected and disconnected wiring, piping and tubing.
Lead Service Technician
Mountain State Heating
Ansted, WV
08.1993 - 03.2002
- Responsible for installing and maintaining residential and commercial HVAC systems, including forced air, rooftop packages, small boiler and refrigeration systems.
- Servicing and installing electrical panels and power services for residential use.
- Communicate with customers about repairs with equipment and charges billed to them.
- Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems.
- Supplied technical support to customers.
Education
Certificate - Electronics Repair
National Institute of Technology
Cross Lanes, WV2001
Certificate - Tactical Vehicle Operator Course
U S Marine Corps
Marine Corps Base Camp Lejeune, NC1990
High School Diploma -
Oak Hill High School
Oak Hill WV1989
Certificate of Completion - Machine Tool Technology
Fayette Plateau Vocational Technical Center
Oak Hill, WV1989
Skills
- EPA Refrigerant Recovery Certification
- Commercial Refrigeration Knowledge
- Variable Frequency Drives
- Rotary and Reciprocating Chillers
- HVAC and Refrigeration Systems
- Package and Split Systems
- Refrigeration System Evacuation
- Soldering
- Recovering and Recycling
- Focused On Safety
- Customer-Oriented
- OSHA Certification
- Computer Proficient
- Organized
- Effective Leader
- Project Management
- Supervisory experience
- Strong mechanical aptitude
- Pneumatic controls experience
- Problem-solving
- KPI monitoring
- Operational efficiency
- New employee hiring
- Technical troubleshooting
- Cost estimates
- Technical support
- Forecasting
- Contract management
Certification
West Virginia HVAC Technician license
Virginia Master HVAC license
Maryland Master HVAC license
EPA Types 1 & 2 Technician
Trane Series R Liquid Chiller Service Training
Trane Intellipak Service Training
Trane Centrifugal Chiller Repair Training
NCCER Certified Curriculum Performance Evaluator
NCCER Certified Module Test Proctor
Stulz Air Technology Systems Training
AESYS Advanced Boiler Theory and Operations
Honeywell 16 Hour Flame Safeguard Training
OSHA 10 Hour Training- Construction Safety
OSHA 10 Hour Training- General Industry
McQuay Screw Chiller Service and Repair
Johnson Controls VFD Service Training
TSI Combustion Analysis and Operation
ICOR Use of Alternative Refrigerants Certificate
Gastite/ Flash Shield Certified Installer
Comfort Systems USA Pathway to Leadership Certificate
Unified Group Service Managers Forum 2012 and 2015
Smith 5 Keys Driver Improvement Course
Timeline
Commercial Service Manager
Colonial Webb Contractors
09.2025 - Current
Commercial Service Manager
Southern Air Inc
10.2016 - 09.2025
HVAC Service Technician
Brady Trane Service
10.2015 - 10.2016
HVAC Service Supervisor
Blauch Brothers Inc
11.2010 - 10.2015
Senior HVAC Service Technician
Riddleberger Brothers Inc
03.2007 - 11.2010
Field Service Supervisor
Colonial Webb Contractors
11.2004 - 03.2007
Service Technician
Refrigeration Systems Inc
03.2002 - 11.2004
Lead Service Technician
Mountain State Heating
08.1993 - 03.2002
High School Diploma -
Oak Hill High School
Certificate of Completion - Machine Tool Technology
Fayette Plateau Vocational Technical Center
Certificate - Electronics Repair
National Institute of Technology
Certificate - Tactical Vehicle Operator Course
U S Marine Corps
References
References available on request.
Work History
Ansted, WV,Manassas Park, VA,Manassas, VA