Jeffrey Lee
Midlothian,VA
Summary
Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
10
10
years of professional experience
Work History
Broker
Winning Business Loans
Midlothian, VA
04.2023 - Current
- Negotiated between sellers and buyers over property prices and settlement deals.
- Reconciled funds received and disbursed for property transactions.
Academic Advisor
Liberty University
Lynchburg, VA
05.2022 - 03.2023
- Advised students on course selection, pathways and career options.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Guided students in setting goals and achieving educational objectives.
- Evaluated student needs and developed educational plans, fostering academic progress.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Counseled students in career planning, job placement and academic goals.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
Telesales Specialist
Verizon
Lynchburg, VA
01.2020 - 02.2022
- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Broke down objections using friendly, persuasive strategies.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Educated customers about product or service offerings meeting individual needs.
- Took messages and transferred calls for telemarketing team.
- Set up new accounts and listed personal, demographic and payment information in system.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Made appointments with interested customers according to schedule availability.
- Resolved customer complaints by escalating calls to proper department.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Sales Manager
T-Mobile
Chester, VA
12.2017 - 01.2020
- Maintained professional network of potential clients and business opportunities.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Helped customers find store locations and complete purchases.
- Helped customer locate and select appropriate merchandise throughout store.
- Resolved customer complaints and escalated worsening concerns for remediation.
Cashier
Starbucks
Colonial Heights, VA
12.2014 - 12.2017
- Operated cash register, collected payments, and provided accurate change.
- Recommended complementary and discounted items to customers to increase sales.
- Inspected store products for damage and obtained item replacements for customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Weighed, grounded, and packed coffee to prepare customer orders.
- Created complex, hand-crafted beverages based upon customer preferences.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Arranged merchandise and built eye-catching displays to increase sales.
- Greeted guests with pleasant smile and superior customer service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Decreased food and utensil waste by waste separation and recycling.
Education
High School Diploma -
Manchester High School
06.2010
Associate of Arts -
Liberty Uni
Skills
- Negotiation and Persuasion
- Attention to Detail
- Documentation and Reporting
- Warm Calling
- Relationship Building
- Verbal and Written Communication
- Customer Service
- Networking and Prospecting
- Customer Service
- Cold Calling
- Email and Telephone Etiquette
- Active Listening
- Outbound Calling
- Cash Handling
- Detail-Oriented
- Customer Transactions
Education and Training
true,other,other
Timeline
Broker
Winning Business Loans
04.2023 - Current
Academic Advisor
Liberty University
05.2022 - 03.2023
Telesales Specialist
Verizon
01.2020 - 02.2022
Sales Manager
T-Mobile
12.2017 - 01.2020
Cashier
Starbucks
12.2014 - 12.2017
High School Diploma -
Manchester High School
Associate of Arts -
Liberty Uni
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