Jeffrey Lee

• Process insurance claims and verify documentation for accuracy.
• Assist clients with policy inquiries and coverage.
• Analyze customer feedback to improve service delivery practices.
• Provided guidance to customers regarding available insurance plans and their benefits and limitations.
• In-bound/ Out-bound calling.
• Emailing quotes and follow up emailing.
• Fast typer 60 a min.

• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Maintained accurate records of all insurance transactions using computer software systems.
• Provided customers with information regarding plan features, pricing, and a

Sending cancelation forms to clients and canceling policies from other Insurance providers.

Customer service

Paperwork

Emailing clients and answering emails

Online Seller:

I am an online seller, I sell Gemstones, Jewlery, shoes and clothing online through Facebook, Instagram, Tik Tok and Google Platforms

Maintained high feedback ratings from customers by responding quickly to questions and problems.

Photographed and wrote product descriptions and sales copy for items.

Listened to customer interests and needs and matched with suitable related products.

Answered email inquiries about products and merchandise.

Packaging and shipping out products to clients.

Linen Presser: Pressed linen Napkins, Sashes and table cloths, on a rotating press.

Inventory restocking, inventory counting, hanging up Linens and folding Napkins and Sashes.

Wearhouse cleaning, mopping/ sweeping, vaccuming and workplace cleanup.

Tagging items for delivery to customer.

Received and processed written and verbal instructions, prints and work orders.

Reason for being let go was: Because of a family member took the position.

Shop manager:

Greeted customers

Answered phone calls / Making phone calls

Advertising / Sign Holding

Shop watcher

Enforced customer service standards and resolved customer problems to uphold quality service.

Cleaned up work place, sweeping and mopping.

Was let go due to no longer needing services.