Jeffrey Lee Ludwig
Denver
Summary
Experienced in documentation management and technical writing, with a strong focus on leading technical projects and implementing process improvements. Proven ability to manage documentation and compliance initiatives while driving collaboration within cross-functional teams. Developed comprehensive resources, including the LCS Global Content Playbook, to enhance content creation and team efficiency. Skills in project management and strategic planning contribute to delivering high-quality outcomes aligned with business goals.
Overview
19
19
years of professional experience
Work History
Senior Principal Technical Editor
Oracle NetSuite
Denver
04.2024 - Current
- Directed creation of extensive, scalable department playbook that details procedures, guidelines, best practices, and resources to optimize content creation and fulfill strategic objectives for NetSuite
- Established and directed department Standards team to ensure consistent and engaging content delivery
- Launched and implemented a department-wide SharePoint strategy to elevate collaboration and content development for LCS Global Content
- Managed content development and offered stylistic insights for NSGL program, enhancing customer experience during critical task execution in NetSuite.
Senior Technical Editor
Oracle NetSuite
Denver
04.2019 - 04.2024
- Oversee, adjust, and refresh implementation readiness and industry-specific, mixed media training for NetSuite customers
- Developed comprehensive writing and style standards to enhance customer-facing learning content for NetSuite.
- Engage with curriculum developers, product managers, and operational teams to validate training for technical precision and accessibility
- Educate curriculum developers, product managers, and support personnel on Oracle NetSuite writing style and branding standards
- Establish, uphold, and specify documentation processes, encompassing best practices for document libraries, release cycle evaluations and updates, eLearning, and software certification.
- Craft and produce clear, concise, and consistent technical copy.
Technical Editor/Writer
Leidos Antarctic Support Contract
Centennial
06.2016 - 04.2019
- Delivered expertise in crafting, revising, and assessing SOPs, manuals, policies, training manuals, SATCOM plans and reports, subcontractor SOWs, Concept of Operations, Content Management guides, forms, and company-wide templates.
- Engaged with subject matter experts to finalize annual deliverable of all ASC documentation
- Coordinated planning and execution of end-user training for SaaS product across company
- Established and maintained company-wide online document repository on SharePoint.
- Directed technical editing efforts for IT&C Project Management Office (PMO) to enhance satellite communications at Ross Island and South Pole Station
Technical Editor/Writer
Lockheed Martin Antarctic Support Contract
Centennial
09.2013 - 06.2016
- Edited technical documents for clarity and consistency in Antarctic support operations.
- Reviewed scientific reports for adherence to style guides and formatting standards.
- Developed editorial guidelines for improving document quality across teams.
- Maintained version control for all edited documents in the project management system.
- Coordinated with authors and stakeholders to ensure timely delivery of projects.
Technical Writer
Oracle
Denver
07.2012 - 06.2013
- Documentation specialist with proficiency in Structured Adobe FrameMaker and Word
- Conducted migration, formatting, cleanup, and file management on JD Edwards World documentation (and international localizations) for A9.3 Update 1 release.
- Collaborated with subject matter experts to guarantee consistency and accuracy of content re-branding.
Writing Program Lecturer
University of Denver
Denver
09.2006 - 06.2011
- Designed and instructed first-year writing, argumentation, and research writing courses that managed individual and collaborative student writing projects.
- Developed and instructed exclusively online writing courses, using a modular approach.
- Trained students to present their work using Word, Microsoft Publisher, Movie Maker, Audacity, PowerPoint, Google Docs, and audio editing software.
Education
Ph.D. - English Studies
Illinois State University
Normal, IL01.2006
M.A. - English
St. Cloud State University
St. Cloud, MN01.2000
B.A. - English (Honors Program)
St. Cloud State University
St. Cloud, MN01.1998
Skills
- Technical editing
- Document management
- Writing standards
- Content strategy
- Project oversight
- Communicating with impact
- Oracle Guided Learning
- Strategic leadership
- Articulate Rise 360 Suite
- Microsoft Office Suite
- SharePoint
- Publisher
- Adobe Design Software
- Captivate
- FrameMaker
- Acrobat
- Tortoise SVN
- CVS
- Snagit
- Camtasia
Affiliations
- Rocky Mountain Society for Technical Communication
- American Copy Editors Society
- National Council of Teachers of English
- Conference on College Composition and Communication
Accomplishments
- Outstanding achievement in performance at NetSuite for FY reviews
- Leidos employee recognition
- Lockheed Martin SPOT awards
Timeline
Senior Principal Technical Editor
Oracle NetSuite
04.2024 - Current
Senior Technical Editor
Oracle NetSuite
04.2019 - 04.2024
Technical Editor/Writer
Leidos Antarctic Support Contract
06.2016 - 04.2019
Technical Editor/Writer
Lockheed Martin Antarctic Support Contract
09.2013 - 06.2016
Technical Writer
Oracle
07.2012 - 06.2013
Writing Program Lecturer
University of Denver
09.2006 - 06.2011
Ph.D. - English Studies
Illinois State University
M.A. - English
St. Cloud State University
B.A. - English (Honors Program)
St. Cloud State University