Jeffrey LeMasters
Ozark,Missouri
Summary
Driven Sales Associate with a proven track record at Big Island Motors, excelling in customer service and teamwork. Demonstrated ability to increase sales revenue through effective communication and relationship-building. Achieved consistent monthly sales targets by leveraging strong problem-solving and multitasking skills. Enhanced team productivity and customer retention by fostering positive interactions and resolving conflicts professionally. Following procedures to meet customer requirements safely.
Overview
45
45
years of professional experience
Work History
Sales Associate
Big Island Motors
10.2015 - 05.2024
- Became number one in sales store for the state.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming assistance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Production/ Quality/ Sales Manager
Kona Deep, Inc.
09.2010 - 01.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed from customer orders to delivery.
- Cold calls, followed samples to onboarding of bottled water. (is sold to Sysco San Diego)
Associate-Forman-Supervisor-Manager
Schreiber Foods, Inc.
06.1979 - 09.2003
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Worked with Sales team at food shows. (ie. Subway Restraunts cheese and bacon products.)
Education
Diploma - Business/Ag
Carthage High School
Carthage, MO03.1978
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Many examples of work history and abilities given..I look forward to an interview with you!
Managed 90 partners in cheese manufacturing.
Sales ramp up and development with water bottle companies.
Many achievements.
Familiar with Asian products and cultures.
I worked many other jobs during times open on work history. While waiting for professional career to continue.
Timeline
Sales Associate
Big Island Motors
10.2015 - 05.2024
Production/ Quality/ Sales Manager
Kona Deep, Inc.
09.2010 - 01.2012
Associate-Forman-Supervisor-Manager
Schreiber Foods, Inc.
06.1979 - 09.2003
Diploma - Business/Ag
Carthage High School
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