Jeffrey Lemert
Desert Hot Springs,CA
Summary
Dynamic professional bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
9
9
years of professional experience
Work History
Personal Care Service Provider
IHSS
11.2023 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Facilitated open communication between clients, family members, and healthcare providers through transparent reporting practices.
- Provided compassionate support for clients during difficult times, fostering trust and building strong relationships.
Ticket Agent
Tramway
09.2023 - 02.2024
- Worked collaboratively with team members to ensure the experience customers experienced was pleasant and memorable.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Front Desk Agent
Drury Inn & Suites Hotel
06.2022 - 12.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during sold out high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Member Service Specialist
Sam's Club
09.2021 - 05.2022
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
Cruise Consultant
Experdia Group
10.2019 - 11.2020
- Enhanced customer satisfaction by providing personalized cruise recommendations based on individual preferences.
- Organized group cruises for large parties of 12 or more, coordinating all aspects of the reservation process from cabin selection to onboard activities planning.
- Supported colleagues through cross-training initiatives which led to improved teamwork among consultants.
Ticket Agent
Mandalay Bay Hotel
06.2017 - 09.2019
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Researched and resolved customer ticketing issues to promote satisfaction.
Titanic Artifact Specialist
Premier Exhibitions
02.2017 - 02.2018
- Maintained exhibit by checking physical condition of artifacts, displays, video monitors and storyboards
- Knowledge of curatorial guidelines and standards for handling artifacts
- Followed all opening and closing procedures of the exhibit including security check through-out, shutting down video monitors, covering artifacts and clearing the facilities of all guests in a timely manner.
Sales Associate
Macy's
11.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Manager
City Life USA
12.2015 - 10.2016
- Oversaw the store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring and driving sales goals
- Recruited, interviewed, hired, developed, evaluated, coached and counseled employees along with reporting biweekly payroll and monthly bonuses
- Ensured proper cash controls and loss prevention procedures were in place and adhered to daily
- Maintained store's appearance and merchandising with ongoing marketing campaigns.
Education
High School Diploma -
Topeka West High School
Topeka, KSDiploma - Fashion Merchandising
Platt Community College
Topeka, KSCertificate of Completion - Business And Personal Development
Choice Center Leadership
Las Vegas, NVSkills
- Customer Service Focused
- Proficient in Microsoft Office
- Team Player
- Effective Time Management
- Adaptable
- Critical Thinker
- Problem-solver
- Multi-tasker
- Ambitious
- Organized
- Compassionate Caregiving
Keyproficiencies
- Supervisory skills: Motivating & assessing employees: Motivating others to achieve objectives and identifying improvements or corrective actions
- Customer focus & orientation: Responds to customer situations with sensitivity
- Sales skills: Influencing and negotiating, and building relationships with customers
- Customer service: Identify and resolv common customer issues
- Management & leadership skills: Impact & influence - Choosing the most effective strategy to inspire and influence others to meet business objectives
Timeline
Personal Care Service Provider
IHSS
11.2023 - Current
Ticket Agent
Tramway
09.2023 - 02.2024
Front Desk Agent
Drury Inn & Suites Hotel
06.2022 - 12.2022
Member Service Specialist
Sam's Club
09.2021 - 05.2022
Cruise Consultant
Experdia Group
10.2019 - 11.2020
Ticket Agent
Mandalay Bay Hotel
06.2017 - 09.2019
Titanic Artifact Specialist
Premier Exhibitions
02.2017 - 02.2018
Sales Associate
Macy's
11.2016 - 04.2017
Retail Manager
City Life USA
12.2015 - 10.2016
High School Diploma -
Topeka West High School
Diploma - Fashion Merchandising
Platt Community College
Certificate of Completion - Business And Personal Development
Choice Center Leadership