Jeffrey Lewis
Statesboro,GA
Summary
Driven Manager with a proven track record at Hush Mufflers and Brakes, enhancing customer satisfaction and team performance through effective leadership and time management. Skilled in verbal communication and sales techniques, adept at resolving conflicts and driving results. Excelled in cross-training employees and maintaining high-quality service delivery, demonstrating both hard and soft skills.
Overview
40
40
years of professional experience
Work History
Manager
Hush Mufflers and Brakes
04.2002 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Exhaust Tech/Tow Truck Driver
Lewis & Sons
01.1985 - 01.2002
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
High School Diploma -
Statesboro High School
Statesboro, GA05.1983
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Sales Techniques
Timeline
Manager
Hush Mufflers and Brakes
04.2002 - Current
Exhaust Tech/Tow Truck Driver
Lewis & Sons
01.1985 - 01.2002
High School Diploma -
Statesboro High School
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