Jeffrey Lipson
Fort Lauderdale,FL
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Managing Director
Ampersand Consulting
09.2022 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Chief Strategy Officer - Blockchain Product & CX Strategy
MetaFans Media
01.2022 - 08.2022
- MetaFans Media is a Web3 technology company with a focus in fostering sports-centric communities, powered by NFTs and the consumer blockchain, for a community of 1,400+ users
- Built a 20-person team across product and CX, marketing & analyics, and partnerships that successfully grew business user base by 300%
- Created product roadmap and managed development for custom Web3 social platform exclusive to Metafans members that incorporates blockchain tech and experience to allow for better member-to-member chat, create Metafans games, and centralize communications
- Launched re-designed website and led team that created new brand guide and library of assets
- Evangelized Web3 experience to first-time users as conference speaker and through webinars.
Senior Consultant - Digital Innovation
SEI Consulting
02.2021 - 01.2022
- Product-managed high-visibility vendor selection, requirements gathering, and agile implementation of a new POS and Dining Reservation System for large cruise line, leading to significantly better business requirement fit, reporting accuracy, and improved Guest experience
- Led shoreside product development and implementation of WorldPay credit card processing system for a large cruise line across entire fleet, project managing cross-functional teams from Digital, IT, Finance, and Global Accounting, to deliver an on-time and functional product
- Managed communications planning for change management project and hands-on training for Fiserv customer support product upgrade for large wine & spirits retailer's customer support organization, driving to faster customer resolution times and increased net promoter scores
- Sold in new large cruise line client and managed the account, acting as relationship owner with client executives, and pitching and writing new contracts, doubling account size in under a year
- Led internal SEI Miami recruiting, managed prospect pipeline, and worked to meet firm's desired annual personnel growth rates
- Updated clients on contract budget run rates as well as resource allocation, and performed weekly risk assessments in regards to project completion.
Consultant - Product Management & CX
Slalom Consulting
10.2019 - 02.2021
- For a large cruise line, served as the product owner and managed a 10+ person team for the discovery and development of new modules within a complex customer-facing Guest mobile app
- Delivered weekly status reports to keep leadership updated on roadmap, scope, budget, and resources as well as risks and mitigating solutions
- Developed user journey maps, persona profiles, and backlog of new product features in JIRA
- Interfaced with senior client project stakeholders through product demos, design reviews, and pre-deployment end-to-end testing, and incorporated feedback to finalize product look and feel
- For a large energy company, optimized the onboarding process of partners for their service-side business by re-imaging the partner experience and determining key bottlenecks and pain points
- Led the product roadmap development for this energy company's evolving business unit, gathering strategic insights to focus on high-value markets, and developing messaging strategy.
Owner - Freelance Business & Marketing Strategy
JL Advisory Group
06.2018 - 10.2019
- Worked with small business owners to lead internal operational initiatives - organizational design, marketing strategy & analytics, business process optimization
- Led a packaging company's organizational restructure by identifying current state needs of the business and the gaps in talent and structure needed to successfully meet demand
- Managed launch of additional location for a growing NY-based gym, overseeing project timeline and roadmap of all cross-functional launch activities.
Chief of Staff to CMO - Global Media Operations
VaynerMedia, a subsidiary of VaynerX
04.2017 - 06.2019
- Partnered with product management team to develop custom advertising reporting platform that allowed for collection of data sets across walled gardens; custom reporting dashboards and API integrations
- Worked with partnership team to vet all ad tech partners pitches and introductions
- Provided strategic media planning and consulting for CMO special projects
- Maintained 250+ person and $30M+ P&L to drive decisions on sales, people, and pain points
- Created take-home Excel assignments for recruiting candidates which included custom-created Vlookup and pivot table questions from a dump of raw marketing data
- Launched an additional subsidiary to VaynerX focused on marketing business education.
Consultant - Biopharmaceutical Supply Chain Manager
Clarkston Consulting
07.2015 - 04.2017
- For a large pharmaceutical client, acted as product manager for a redesign of organizations reimbursement software system
- Interviewed team members to create current and future state user journey maps and identified pain points; redesigned experience of intake and handling of reimbursement cases increased time-to-close of cases by 30%
- Managed program of four different pharmaceutical drug products that included crossfunctional supply chain and manufacturer stakeholders
- Developed quarterly drug product program roadmaps for supply chain leadership in order to manage manufacturing needs and global demand.
Education
Bachelor of Science in Business Management -
Babson College
Wellesley, MASkills
- Program Management
- Scaling Teams
- Project Planning & Roadmapping
- Stakeholder Management
- Business Leadership
- Use Case Identification & Prioritization
- Needs Assessment
- Staff Management
Certification
- Certified Scrum Product Owner (CSPO)
- Human-Centered Design
Hobbies and Interests
- Sports journalism
- Traveling
- Hockey & sports
- Singing
- Finding the best food spots
Volunteer
Breakthrough Miami: Breakthrough provides an academic enrichment program that uses a student-teaching-students model to ensure that motivated, under-resourced 5th – 12th grade students have access to excellent educational opportunities, graduate from high school on time, and attend college. As an active volunteer and leader with the program, I participate as a resource for the students in mock interview days, hosting for networking dinners, serving as a panel judge for student competitions, and more.
Timeline
Managing Director
Ampersand Consulting
09.2022 - Current
Chief Strategy Officer - Blockchain Product & CX Strategy
MetaFans Media
01.2022 - 08.2022
Senior Consultant - Digital Innovation
SEI Consulting
02.2021 - 01.2022
Consultant - Product Management & CX
Slalom Consulting
10.2019 - 02.2021
Owner - Freelance Business & Marketing Strategy
JL Advisory Group
06.2018 - 10.2019
Chief of Staff to CMO - Global Media Operations
VaynerMedia, a subsidiary of VaynerX
04.2017 - 06.2019
Consultant - Biopharmaceutical Supply Chain Manager
Clarkston Consulting
07.2015 - 04.2017
Bachelor of Science in Business Management -
Babson College
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