Jeffrey Los
Batavia
Summary
Dynamic Regulatory Compliance Consulting Director with a proven track record at CNA Insurance, excelling in risk assessment and process improvement. Spearheaded initiatives that reduced false positive alerts by 90%, while mentoring teams to enhance compliance training and operational analysis. Adept at policy development and driving impactful change across organizations.
Overview
29
29
years of professional experience
Work History
Regulatory Compliance Consulting Director
CNA Insurance
Chicago
01.2022 - Current
- Act as primary point of contact for the Enterprise Compliance team for Operations, Technology and Surety departments.
- Identify, assign and monitor new law/law change items that affect both areas and ensure proper controls are implemented for compliance.
- Identify compliance items that can benefit from testing and monitoring controls and oversee implementation.
- Oversee and consult on special project for producer appointment and licensing, considered a top enterprise risk, to drive both operations process changes as well as system changes to enable better workflow and automation for this critical process.
Regulatory Compliance Consultant
CNA Insurance
Chicago
01.2020 - 01.2022
- Design, implement, monitor, and improve processes and controls for our international sanctions compliance function. Matured the sanctions program through several improvements;
- Reduced daily false positive alerts by 90% by fine tuning triggering thresholds and utilizing untapped capabilities of the LexisNexis Bridger system.
- Led a special risk analysis related to analyzing our higher risk business lines at the outbreak of the Russian invasion of Ukraine.
- Led business feed reviews of several poor performing feeds to improve data quality of those feeds.
- Led our upgrade to the SaaS version 5 of LexisNexis and the transition from the previous client server tool without interruption to daily alert processing.
- Was also brought in to fix a failure that occurred, while in my new role, related to the Claims department transitioning from a daily batch feed to automated real time checking from their new Payment Hub system and processes. Real time transactions were not processing properly due to a design flaw. Found a temporary workaround to continue processing data daily while system fixes were implemented to correct defects introduced in production by Claims.
- Lead team of Compliance Specialist Directors to conduct Regulatory Compliance Risk Management assessments for the enterprise while working with Enterprise Risk Management team to ensure consistency is approach and findings reporting.
- Oversee implementation of Corporate Compliance training courses while working with Learning & Development team to ensure training standards are met as well as annual training calendar development.
- Lead team of Compliance Specialist Directors to capture and record compliance incidents for documentation and tracking purposes. Develop standard requirements for data capture and incident lifecycle tracking.
- Functional Area Lead for all compliance policies and procedures ensuring documents are properly stored, periodically maintained, approved by leadership, and published for enterprise use as needed.
Regulatory Compliance Manager
Allstate Insurance Company
Northbrook
01.2019 - 10.2020
- Design, implement, monitor, and improve processes and controls for sanctions screening and oversee the completion of all required attestations. Migrated several departments that had no sanctions process or had their own separate sanctions process into our enterprise Fiserv FCRM solution.
- Lead Supplier Regulatory Compliance Risk Assessments with the purpose of assessing risks related to third party supplier contracts. Partner with procurement to align interdependent processes, train and advise the assessor groups disbursed across the enterprise on performing the assessments.
- Lead Regulatory Compliance Program Assessments with the purpose of assessing decentralized RC groups across the enterprise against a set of RC standards based on Federal Sentencing Guidelines and other best practices to ensure consistent operation of those various RC groups.
- Oversee Regulatory Compliance Risk Management to enable the assessment of risk across the enterprise.
- Design risk controls within Archer to support the risk processes described above.
Lead Compliance Consultant
Allstate Insurance Company
Northbrook
01.2016 - 01.2019
- Performed regulatory compliance program assessments across the enterprise against defined standards while implementing process improvements.
- Partnered with procurement to identify and mitigate risk with third party suppliers. Managed operations and continuously improve the supplier processes with focus on efficiency and improved risk reduction.
- Managed and trained new compliance associate.
Management Consultant
Allstate Insurance Company
Northbrook
01.2008 - 01.2016
- Partnered with clients across the enterprise to develop solutions that align with our corporate strategy. Developed and implemented project plans for consulting engagements.
- Developed relationships with project sponsor and core team to report progress and maintain alignment through the engagement.
- Documented and assessed current state operating models and processes. Made improvement recommendations based on research of industry best practices.
- Developed and facilitated meetings to drive alignment and promote a team atmosphere.
- Managed, mentored and assessed junior associates assigned to engagements. Utilized proven tools from multiple methodologies throughout the project lifecycle.
Process Manager
HealthSmart Benefit Solutions
Lisle
07.2007 - 09.2008
- Managed multiple simultaneous online enrollment (OLE) projects for clients through a broker arrangement.
- Managed and improved operational and technical processes involved in online enrollments.
- Managed projects using PMBOK standards and collaborated with varied executive team members.
- Maintained relationship with third party vendor of OLE system as well as analyzed several third-party vended products for conversion to new OLE system.
- Acted as additional testing resource as needed for development projects as well as analyzed and resolved issue log items.
- Developed metric reports for executive management as requested.
- Formerly American Administrative Group
Manager of Scoring Model Development
TransUnion, LLC.
Chicago
01.2002 - 07.2007
- National credit reporting agency.
Team Leader of Application Development
TransUnion, LLC.
Chicago
01.2000 - 01.2002
- National credit reporting agency.
Lead Client/Server Programmer
TransUnion, LLC.
Chicago
01.1998 - 01.2000
- National credit reporting agency.
PC Technical Representative
TransUnion, LLC.
Chicago
01.1997 - 01.1998
- National credit reporting agency.
Education
Master of Science - Management Information Systems
Benedictine University
Lisle, IL06.2001
Master of Business Administration -
Benedictine University
Lisle, IL06.1996
Bachelor of Science - Computer Science
University of Missouri
Columbia, MO05.1994
Skills
- Regulatory compliance
- Risk assessment
- Project management
- Process improvement
- Data analysis
- Compliance training
- Mentoring others
- Consulting
- Operational analysis
- Policy development
Timeline
Regulatory Compliance Consulting Director
CNA Insurance
01.2022 - Current
Regulatory Compliance Consultant
CNA Insurance
01.2020 - 01.2022
Regulatory Compliance Manager
Allstate Insurance Company
01.2019 - 10.2020
Lead Compliance Consultant
Allstate Insurance Company
01.2016 - 01.2019
Management Consultant
Allstate Insurance Company
01.2008 - 01.2016
Process Manager
HealthSmart Benefit Solutions
07.2007 - 09.2008
Manager of Scoring Model Development
TransUnion, LLC.
01.2002 - 07.2007
Team Leader of Application Development
TransUnion, LLC.
01.2000 - 01.2002
Lead Client/Server Programmer
TransUnion, LLC.
01.1998 - 01.2000
PC Technical Representative
TransUnion, LLC.
01.1997 - 01.1998
Master of Science - Management Information Systems
Benedictine University
Master of Business Administration -
Benedictine University
Bachelor of Science - Computer Science
University of Missouri