Jeffrey Lux
Scottsdale,AZ
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Overview
16
16
years of professional experience
Work History
Lead Server & Trainer
CIVANA Wellness Resort & Spa
08.2023 - 09.2025
- Supervised daily operations of dining area, ensuring optimal guest experience and service quality.
- Trained and mentored junior servers, enhancing team performance and service efficiency.
- Coordinated menu presentations and specials, aligning with seasonal offerings to elevate guest satisfaction.
- Implemented standardized service protocols, improving consistency in guest interactions and dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to dietary restrictions.
- Monitored inventory levels of supplies, facilitating efficient stock management and reducing waste.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Recognized as Employee of the Month by the Hotel Leadership Team.
Server
Marriott Hotels
05.2021 - 05.2022
Guest Service & Hospitality
- Exceptional guest service and communication skills
- Ability to anticipate guest needs and personalize service
- Professional, courteous, and polished demeanor at all times
- Strong understanding of Marriott brand service standards and values
- In-depth knowledge of breakfast menu items, ingredients, and preparation methods
- Familiarity with dietary restrictions and ability to recommend suitable options
- Beverage service expertise including coffee, juice, and specialty drink preparation
- Proper food handling, sanitation, and safety procedures (ServSafe certification a plus)
- Skilled in managing multiple tables and priorities in a fast-paced environment
- Efficient order taking and delivery with attention to accuracy and presentation
- Strong time management and organizational skills for morning service flow
- Ability to upsell premium menu items and beverages to enhance guest experience and increase revenue
- Knowledge of Marriott’s loyalty programs and ability to promote guest engagement
- Works collaboratively with kitchen, bar, and fellow service team members
- Clear, positive, and professional communication with guests and colleagues
- Dependable and punctual — consistent with early morning shift requirements
- Proficient in using POS systems (Micros, Oracle, or similar) for order entry and payment processing
- Accuracy in handling guest checks and processing transactions
- Energetic and positive attitude suitable for morning guest interactions
- Professional appearance and adherence to Marriott grooming standards
- Reliable, self-motivated, and attentive to detail
Server /Bartender
Mimi's Cafe
04.2016 - 03.2020
- Demonstrate in-depth knowledge of food and beverage menus, including ingredients, preparation methods, and dietary accommodations.
- Accurately input orders and process payments using POS systems (Micros/Oracle), ensuring timely and error-free transactions.
- Maintain cleanliness and organization of service areas, bar stations, and dining spaces in compliance with health and safety standards.
- Effectively manage multiple tables and bar guests in a fast-paced environment while maintaining a calm and professional demeanor.
- Collaborate with kitchen and service teams to ensure seamless execution of orders and guest satisfaction.
- Upsell premium menu items, wine, and beverage pairings to enhance the guest experience and increase revenue.
- Consistently arrive on time and ready for early morning shifts, demonstrating reliability and professionalism.
- Adhere to Marriott brand policies, grooming standards, and commitment to excellence in every aspect of guest service.
- Contribute to a positive team culture focused on hospitality, efficiency, and continuous improvement.
Lead Server /Bartender Shift Manager
Charleston Restaurant
03.2010 - 05.2015
Efficiency & Attention to Detail
- Skilled at managing multiple tables in a high-volume, fast-paced environment
- Accurate order taking, timing, and delivery
- Strong organizational and multitasking abilities
- Keen attention to detail in presentation, cleanliness, and guest satisfaction
- Proven ability to upsell menu items, beverages, and specials to maximize check averages
- Understanding of restaurant sales goals and profitability strategies
- Familiarity with loyalty programs and guest engagement techniques
- Collaborative approach to working with kitchen, bar, and service teams
- Clear, professional communication with guests and colleagues
- Ability to adapt to changing priorities while maintaining composure and efficiency
- Proficient in POS systems such as Micros, Oracle, or Aloha
- Accurate cash handling, check presentation, and payment processing
Education
High School Diploma -
Golden High School
Golden, COSkills
- Strategic issue analysis
- Attention to detail
- Collaborative team management
- Supportive interaction style
- In-depth understanding of menu items
- Guest engagement strategies
Timeline
Lead Server & Trainer
CIVANA Wellness Resort & Spa
08.2023 - 09.2025
Server
Marriott Hotels
05.2021 - 05.2022
Server /Bartender
Mimi's Cafe
04.2016 - 03.2020
Lead Server /Bartender Shift Manager
Charleston Restaurant
03.2010 - 05.2015
High School Diploma -
Golden High School
TIPS Certification
Current Certification for Safe Alcohol Service