Jeffrey L. Woods Sr.
Stone Mountain,GA
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. IT Infrastructure Project Manager
Hewlett Packard Enterprise
Atlanta, GA.
09.2019 - Current
- Lead customer engagement to ensure that it meets all scope, time, budget, and quality expectations through planning, controlling, and managing customer projects
- Manages corporate, customer, and third-party vendor efforts to plan, sell, and implement solutions to customer problems
- Responsible for national and international business as well as team management
- Deploy to 2180 Home Depot stores worldwide and 4020 McDonald stores worldwide, Walt Disney) for both waterfall and agile projects
- Manage multiple priorities
- Manages client relationships
- (Home Depot, McDonald’s, Walt Disney)
- Coordinates, plans, supports, communicates notification, builds cadence delivery, forecasts project's lifestyle and cost, and executes enterprise-wide IT projects for Agile and Waterfall projects (Home Depot, McDonald’s, and Walt Disney)
- Collaborate with Sustaining Engineering and REs to start and create MOPS Testing in Aruba’s environment
- Collaborate Weekly Team Meetings with stakeholders, team members, and users
- Lead people and leadership coaching and development
- Provide deployment Audits within Central Aruba for high-level IT projects
- Collaborate with India (ANO) for Script, Deployment and Reporting
- Meet customer needs and expectations
- Provide reports and presentations that meet client’s expectations
- Process owner for Change Management, Asset Management, and Release Management (SDLC)
- Primarily overseas delivery services for customer projects
- Accelerate customer adoption through education and engagement
- Analyze sales/metrics data from your accounts to help evolve your strategy
- Working with Agile and Waterfall methodologies depends on the preferred desire and best fit for the project
- For my client, Home Depot, I work solely on the Agile methods to help drive the projects to completion
- Manages high-level client delivery relationships
- Frequently represents the organization to external customers/clients
- Power BI desktop and analytic review per customer needs
- Manages internal and external resources with a team of less than 120 people
- Mentors and encourages skill development of project team members
- Provides performance review input and an indication of the development area for team members.
Sr. IT Infrastructure Project Manager
Georgia Institute of Technology
Atlanta, Ga
02.2019 - 09.2019
- Maintained project schedules by managing deadlines and adjusting workflow.
- Participated in post-project audits to identify areas for improvement within the organization's Infrastructure Projects department.
- Created presentations about new initiatives or changes relating to Infrastructure Projects for internal stakeholders or external customers.
- Drafted detailed reports outlining findings from reviews conducted on various components of an Infrastructure Project Manager role.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Created process flows, diagrams, user stories and other documentation as needed for an infrastructure project.
- Reviewed information about performance, cost limitations, and project performance to evaluate trends and make proactive improvements to roadmaps.
- Led strategic planning sessions for design and construction management.
- Requested bids, reviewed proposals and negotiated with vendors to manage implemtheentation of different projects.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
Disaster Recovery Consultant
Ernst &Young E&Y/NetApp
Durham, NC
09.2018 - 02.2019
- Work with NetApp Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures
- Establish and maintain the overall plans for executing all NetApp DR procedures and understand their interdependencies
- Establish and maintain detailed DR communications and command and control plans through a change management process
- Work with the NetApp IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.
Sr. IT Application Project Manager
Halyard Health Care/Avanos
Atlanta, GA
05.2018 - 09.2018
- Completed project within 90 days and below budget
- Consulted with management and reviewed project proposals to determine goals, time frame, funding limitations procedures for accomplishing the project, staffing requirements, and allotment of resources
- Worked closely with the end-users, business technologies, and others to understand and prioritize business goals and information needs related to the project
- Manage AWS web Services
- Managed and implemented SharePoint Office365
- Managed and implemented Active Directory (Azure)
- Managed people with diverse skill sets and reporting structures in a matrix organization
- Provided risk management and issue resolution
- Prepared project status reports and kept team, management, clients, and others informed of project status and related issues
- Directed and coordinated activities of project personnel to ensure the project progressed on schedule
- Influence effectively between the Business Owners, Project Managers (PMs), and Operations Teams to support delivery, risk mitigation, change management, and issue resolution.
Sr.IT Infrastructure Project Manager/SCRUM Master
KAISER PERMANENTE
Pleasanton, CA
08.2016 - 03.2018
- Manage and coordinate the delivery of multiple projects
- Manage a team to prioritize and schedule development for business information requests
- Developing cost-benefit analyses for the program, communicating to an executive committee, creating and reporting program status utilizing a dashboard
- Indirectly lead, program manager, and oversee a team of associates and vendors
- Allocating resources across the multiple projects
- Experience with enterprise software packages regarding installation, sizing, and integration
- SAS BI, Oracle RDBMS, Tableau, ESRI ArcGIS, VMware ESX, and IBM WebSphere
- Provides overall strategic analysis and direction to senior management
- Engage with vendors to determine the best solution at the lowest cost
- Work closely with the Epics security team to implement and follow processes and procedures within Active Directory (AD) and user systems
- Facilitate Scrum Ceremonies - Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective
- Provides regular progress updates, including details on schedule changes, costs, scope, risks, and issues
- Uses change control procedures to effectively protect and manage the project's scope
- Ensures quality of relevant deliverables and stage-gate requirements
- Experience with multiple hardware platforms and devices from HP, Dell, Cisco, Oracle, Teradata, and other industry-standard providers
- Defining project governance policies and managing the financial concerns of the program
- Utilize and effectively communicate technical components of an initiative to applicable parties
- Day-to-day activities is to lead projects and High/Critical call bridges that Impact Kaiser Permanente Health Connect (KPHC) ranging from GA, CA, NCAL SCAL
- Lead Disaster Recovery for KPHC EPIC software and hardware for the NCAL, SCAL, 20 data center locations, 6 (ROC) locations (GA, CO, HI, MA, NW, Washington region
- Capturing data analysis (Tableau Tool) for the past three years for Critical and High incidents to prevent future outages.
Sr.IT Application Project Manager
WORLDPAY, Inc
Atlanta, GA
01.2016 - 08.2016
- Managed a team of seven infrastructure engineers ranging from Junior to Senior Engineers
- Created a WBS for stakeholders (Approved) to see the workload throughout the project
- Managed project to upgrade ISR 1000 series routers and replace router from PCI compliance
- Worked closely with the Operations team to change the Cisco router configuration and test
- Plan and decommission legacy systems
- Worked within ServiceNow to Track software compliance, create tasks, Track software compliance, prohibited software, software usage, and the health status of your patches to gain an extra edge over your IT operations
- Lead senior business stakeholders through transformative activities, beginning with discovery through the delivery of business value designed to streamline business processes to achieve optimal performance
- Managed all ITSM across the Enterprise environment
- Proven ability to build relationships with constituents, including clients, internal teams, and consulting partners
- Led and reviewed all aspects of the Enterprise software development lifecycle (SDLC)
- Provide strategic direction for developing project plans, including key milestones and dependencies
- Managed team responsible for 976 Windows servers from 2003, 2008/2012R2 that was out of compliance
- Managed team responsible for 171 IRS servers in production that needed new policies and procedures created for ease of patching and brought to compliance
- SAN NetApp connection and creation of volumes and lunes, HBA Interconnect
- Manage a team of 5 to migrate SAP systems to SAP HANA S/4HANA
- NTFS storage and connection
- Managed a project to install Cisco systems from UCS-B chassis, Data Center Interconnect Platforms (Cisco 7600 Series Routers)
- Managed team responsible for 805 servers in non-production with a mixture of SQL clusters that had to be maintained and brought to compliance
- Lead and Managed team design and built out SCCM2012 server to deploy updates to over 3000 Workstation and Servers
- Designed SQL Database to work with SCCM2012R2 to handle the load to patch 3000+ servers.
Project Manager
SUN TRUST BANKS, Inc
Atlanta, GA
07.2014 - 01.2016
- Managed and reorganized the infrastructure by effectively integrating solutions into the existing infrastructure with the implementation of Cisco servers 2951 with embedded router technology, resulting in implementation cost savings of $1 million-plus dollars for the fiscal year in the Atlanta Midtown location
- Analyze Program infrastructure costs, including all hardware and software needed to deliver migrations successfully
- While hands-on, managed a project team of 40 Engineers, presenting actionable strategies implementation plans and guiding the transition for the migration and optimization of legacy bank teller applications across the southeast and Midwest regions
- Conducted research on emerging technologies in support of infrastructure development efforts and recommended technologies that will increase performance, reliability, cost-effectiveness, and infrastructure flexibility
- Lead and manage all aspects of the Enterprise software development lifecycle (SDLC)
- Facilitate Scrum Ceremonies - Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
- Working with multiple teams and departments over 3month increments
- Cloud experience with Amazon Web Services (AWS) and MS Azure
- Lead senior business stakeholders through transformative activities, beginning with discovery through the delivery of business value designed to streamline business processes to achieve optimal performance
- Managed the patch changes in Service Now
- Proven ability to build relationships with constituents, including clients, internal teams, and consulting partners
- Collaborate with sales during the presales/discovery stage to research and understand client business challenges and drive toward value-added solutions
- Contribute to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
- Manage and lead resources assigned to a project that is responsible for the implementation of cloud solutions designed to enhance the client experience
Sr.IT Infrastructure Project Manager
ARG – ARBY’S RESTAURANT GROUP
Atlanta, GA
08.2013 - 06.2014
- Identified, addressed and either resolved or escalated project issues.
- Ensured compliance with industry standards, regulations, and best practices related to infrastructure projects.
- Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
- Provided training sessions for staff on topics related to Infrastructure project management processes or technologies used in those processes.
- Provided training sessions for staff on topics related to Infrastructure Projects management processes or technologies used in those processes.
- Acted as a liaison between business users and technical teams when resolving complex issues encountered during implementation stages of a project lifecycle.
- Managed all aspects of the software development life cycle for infrastructure projects.
- Updated project plans based on changing objectives, specifications, and staff availability.
Sr.IT Project Manager
ROOMS TO GO INC
Atlanta, GA.
05.2013 - 08.2013
- Planned, designed, implemented, and optimized the company network infrastructure in support of all data center, store, field office, and partner connectivity requirements
- Industry-standard Disaster Recovery planning principles, Creation of Disaster Recovery Template used throughout the IT enterprise
- ITIL business process utilized
- Managed the team to a complete SAP system to SAP HANA
- Completed project under the projected six-month timeframe
- Implemented shared and stand-alone infrastructure running on 25 physical and 150 virtual servers, storage arrays, load balancers, firewalls, switches, routers
- Set up processes for monitoring 200 + servers, systems maintenance, MS System enter, SCOM, IIS, Hyper-V environment, Active Directory, capacity management, change control
- Developed maintenance routines for network infrastructure
- Lead and manage all aspects of the Enterprise software development lifecycle (SDLC) (SCCM and SCOM)
- Manage security processes for network elements and provides mitigation plan for security issues
- Designed and implemented enterprise network and associated security infrastructure critical network services include DNS, LDAP, and DHCP
- SCOM 2010 - 2012 design and implemented into production
- Planned from testing to production monitoring over 250 servers and devices
- SharePoint2010 design and implemented into production
- Planned from testing to production monitoring over 250 servers and devices
- Facilitate Scrum Ceremonies - Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective
Systems Administrator/ IT Manager, Sr.IT Infrastructure Project Manager
COX MEDIA GROUP/ajc.com
Atlanta, GA.
01.2005 - 02.2013
- Managed a multi-million-dollar transition from paper presses to cutting edge digital mobile and internet-based technology
- Managed escalation of complex technical support to both internal and external customers via telephone or electronic medium
- Ensured the regional customer services teams adhered to relevant ITIL service management and departmental governance
- Implemented and supported cloud infrastructure, platform, and software
- Lead the implementation for Enterprise (SCCM07 – SCOM07)
- Relocation, Optimization, Redesign, Consolidation of our main datacenter half physical and virtual environment converted physical servers into Virtual server
- P2V conversions and V2V conversions
- Facilitate Scrum Ceremonies for multiple divisions
- Worked on implementing a new SAP system into the COX environment
- Managed SCOM to monitor Server infrastructure
- Managed a team of 10-12 technical engineers of varying levels, monitoring, and ensuring support is consistently delivered within service level agreements and quality standards
- Contributed to the interviewing process to ensure the team is staffed appropriately against agreed-upon selection criteria/specifications
- Implemented Datacenter Interconnect (DCI) with ports connected to a pair of Nexus 7000
- Managed employee performance and group productivity
- Regularly evaluate individual employee job performance, providing constructive suggestions for improvement, and rewarding accomplishments
- Communicated frequently with staff through group meetings and individual sessions, ensuring issues/input from staff is listened to and that company/department strategy/goals/decisions are communicated promptly
- Active Directory Administrator, create users, Objects, Design, and Maintain
- Administrator over SMS to SCCM System for Server, Desktop, Laptop, Handheld Devices
- Build & Maintain over 300 Windows and Mainframe Servers
- Desktop administrator, Windows Server Builds (2000, 2003, 2008R2) administration, installation, and support
Systems Engineer Manager
OF FAMILY & CHILDREN SERVICES
Atlanta, GA
06.2004 - 01.2005
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized Python to handle debugging and automation scripting tasks.
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
- Recorded systems information and documented design specifications and installation instructions.
- Developed system models using automated tools to analyze performance under various operating conditions.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
IT Manager, Team Lead
INTERLAND WEB HOSTING
Atlanta, GA
04.1999 - 06.2004
- Created disaster templates for disaster process using (NIST) National Institute Standards and Technology for IT Disaster Recovery Plan
- Managed a team of 25 helpdesk analyst
- Create high-level disaster recovery plan for the entire call center and Infrastructure operations department
- Led a team of customer service technicians responsible for the management and maintenance of websites and servers
- In a 24/7 environment
- Reduced call handle times by 20% by conducting “targeted” coaching sessions with staff
- Improved customer service satisfaction percentages by 10% by providing additional training to support agents
- Increased call volume of individual team members from 25 calls per day to 30
- I oversee the IT Management Services Delivered to Partners/Clients
- Performing weekly Performance Analysis and providing recommendations
- Weekly meetings with the customer to review the performance
- Perform Monthly Service Reviews to review the performance, Alert, Ticket Volumes, SLAs
Education
Bachelor of Science - Computer Engineering
DeVry University
Atlanta, GA05-2004
Skills
- Schedule development
- Cost control
- Design reviews
- Project scope estimates
- Data center management
- ITIL framework
- Project planning
- Infrastructure planning
- Requirements analysis
- Scope management
- Reporting requirements
- RFI evaluations
- Network architecture
- Budget administration
- Schedule coordination
- Scheduling expertise
- Software development life cycle
- Technology migrations
Certification
- Project Management Professional (PMP) License # 3305932
Accomplishments
• Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics
Languages
English
Professional
Timeline
Sr. IT Infrastructure Project Manager
Hewlett Packard Enterprise
09.2019 - Current
Sr. IT Infrastructure Project Manager
Georgia Institute of Technology
02.2019 - 09.2019
Disaster Recovery Consultant
Ernst &Young E&Y/NetApp
09.2018 - 02.2019
Sr. IT Application Project Manager
Halyard Health Care/Avanos
05.2018 - 09.2018
Sr.IT Infrastructure Project Manager/SCRUM Master
KAISER PERMANENTE
08.2016 - 03.2018
Sr.IT Application Project Manager
WORLDPAY, Inc
01.2016 - 08.2016
Project Manager
SUN TRUST BANKS, Inc
07.2014 - 01.2016
Sr.IT Infrastructure Project Manager
ARG – ARBY’S RESTAURANT GROUP
08.2013 - 06.2014
Sr.IT Project Manager
ROOMS TO GO INC
05.2013 - 08.2013
Systems Administrator/ IT Manager, Sr.IT Infrastructure Project Manager
COX MEDIA GROUP/ajc.com
01.2005 - 02.2013
Systems Engineer Manager
OF FAMILY & CHILDREN SERVICES
06.2004 - 01.2005
IT Manager, Team Lead
INTERLAND WEB HOSTING
04.1999 - 06.2004
Bachelor of Science - Computer Engineering
DeVry University
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