Jeffrey Machols
Palm Coast,FL
Summary
Senior Leader with a track record of delivering results, building high performing teams and developing people to their full potential. Excellent communication and influencing skills at all levels of the organization. Proven ability to drive cultural and organizational transformation, enabling operational excellence and improving employee engagement.
Overview
23
23
years of professional experience
Work History
SVP, Head of Continuous Improvement
Voya Financial
01.2017 - Current
- Lead the Continuous Improvement (CI) Center of Excellence, executing Voya’s transformation and operational excellence program
- The CI Center includes Lean and Agile Practitioners, in addition to Voya’s Intelligent Process Automation capabilities
- Deployed an enterprise growth program, a systematic approach to innovation, prioritization and implementation of new ideas driving incremental revenue
- Established Center of Excellence for Intelligent Process Automation including strategy, governance, staffing and financial benefit structure
- Drive improvements in business units leveraging Kaizen events, Design Thinking, Agile, Value Stream Mapping and problem solving facilitation
- Lead teams both in the CI Center and embedded in the business lines to continue evolving the maturity of CI, facilitate large process improvements and drive a bottom-up problem solving culture
- Create immersive experiences to connect Executive Team with progress of business improvements, value capture and cultural transformation
- Delivered over $200M in value capture.
VP, Continuous Improvement Senior Change Leader
Voya Financial
01.2013 - 01.2017
- Led teams executing CI deployments to roll out Lean management system and cultural transformation
- Developed leaders in the use of Lean management systems and leadership behaviors while transforming business practices
- Implemented standard Lean management tools to optimize performance, while improving transparency and employee development
- Increased customer and employee satisfaction throughout the transformation
- Delivered a minimum of 20% value creation through cost reduction or revenue increase for each deployment
- Built capabilities for Lean practitioners including rotations and career development
- Enhanced CI practices by incorporating Agile methodology and standards into Lean tools.
Head of Distributed Systems
Voya Financial
01.2008 - 01.2013
- Department head for multiple IT infrastructure teams
- Functions included server, storage, UNIX, E-Mail, infrastructure applications, virtualization and solutions architecture
- Led department of ~150 colleagues to provide technical engineering and 24/7 operational support to the business units
- Managed and improved budget of $90 million made up of staff expenses, managed services, contractors, hardware depreciation, maintenance and capital expenditures
- Develop Virtual Desktop solutions for end users onshore and offshore
- Actively managed relationships with outsourcing partners to augment onshore team
- Set strategic direction for Distributed Systems while partnering with peers to develop the overall IT strategy
- Created enterprise cloud and virtualization strategy.
Systems Integration Manager
Voya Financial
01.2001 - 01.2008
- Manage Unix, Windows and Storage groups
- Implemented new technologies and support for servers and storage area network
- Manage highly technical staff while interacting with executives to align projects and day to day work with IT goals and strategy
- Provide project support and technical strategy for Head of Infrastructure, divisional CIOs and corporate CIO.
Education
Masters of Business Administration -
University of North Florida
Bachelor of Computer Science -
Rochester Institute of Technology
Skills
- Strategic Plans
- Corporate Presentations
- Policies and Procedures
- Public Speaking
Associations
- Chair, Board of Directors for Junior Achievement of North Florida
- SSON Intelligent Automation Advisory Board
Affiliations
- Chair - Chair, Board of Directors for Junior Achievement of North Florida
- SSON Intelligent Automation Advisory Board
Timeline
SVP, Head of Continuous Improvement
Voya Financial
01.2017 - Current
VP, Continuous Improvement Senior Change Leader
Voya Financial
01.2013 - 01.2017
Head of Distributed Systems
Voya Financial
01.2008 - 01.2013
Systems Integration Manager
Voya Financial
01.2001 - 01.2008
Masters of Business Administration -
University of North Florida
Bachelor of Computer Science -
Rochester Institute of Technology
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