Jeffrey Maher
Old Saybrook,CT
Summary
Compassionate and dedicated professional with a strong background in elderly care from Sound Community Services. Proven problem-solver with exceptional time management skills, enhancing user proficiency and customer satisfaction. Successfully implemented new procedures, resulting in significant improvements in service delivery and client relationships. Committed to promoting independence and quality of life for clients.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Care Giver
Tina Barbovic
02.2020 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Tree Trimmer
Patrick Kane
02.2011 - 04.2017
- Increased curb appeal for residential properties through meticulous trimming of trees and shrubs.
- Reduced potential hazards by identifying and removing damaged or diseased limbs promptly.
- Safeguarded surrounding property with careful planning and attention to detail during tree removal projects.
- Maximized equipment lifespan by diligently cleaning tools after each use, reducing repair costs over time.
- Developed strong professional relationships with clients based on trust, reliability, and consistent delivery of quality services provided in a timely manner.
Support Services Specialist
Sound Community Services
01.2001 - 04.2012
- Provided training on various software applications to both internal staff and external clients, enhancing user proficiency levels.
- Implemented new procedures that reduced average ticket resolution times, increasing customer satisfaction levels significantly.
- Oversaw inventory management for all IT assets within the organization, maintaining accurate records to prevent loss or misuse of resources effectively.
- Collaborated with cross-functional teams to improve product knowledge and ensure seamless support delivery.
- Identified trends in customer concerns and developed targeted solutions, resulting in improved overall experience.
- Delivered exceptional support to clients, leading to positive feedback and referrals for future business growth.
Quality Manager
R.R. Donnelley & Sons
03.1978 - 02.1997
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Education
No Degree - Physical Education And Park And Rec Program
Southern Connecticut State University
New Haven, CTSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Certification
First Aid Certificate
Timeline
Care Giver
Tina Barbovic
02.2020 - 09.2023
Tree Trimmer
Patrick Kane
02.2011 - 04.2017
Support Services Specialist
Sound Community Services
01.2001 - 04.2012
Quality Manager
R.R. Donnelley & Sons
03.1978 - 02.1997
No Degree - Physical Education And Park And Rec Program
Southern Connecticut State University
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