Jeffrey Malone

Responsible for year-round grounds care of 7 buildings. State House, State Library, Upham Walker House, Legislative Office Building, State House Annex, Justice Department, and Steam Plant.

• Mowing/trimming/weeding
• Planting seasonally appropriate greenery & flowers
• Irrigation maintenance
• Ensured physical grounds cleanliness & maintenance
• Pressure washing as needed
• Snow removal/ice treatments during winter months
• Demonstrated proficiency in use and maintenance of various equipment and power tools
• Focus on customer service and satisfaction
• Ability to work independently and train/mentor others

• Landlord and property management of 2 multifamily buildings managing 6 apartments
• Groundskeeping, snow removal contracting
• Managing day-to-day business operations
• Utilization of online database tools to manage tenant lease renewals, monthly rent collection, tracking of annual maintenance schedules building appliances
• Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
• Handled tenant complaints promptly and appropriately, calling in contractors as needed.
• Monitored rent collections and resolved tenant disputes quickly and effectively.

• Manage all aspects of repossession business
• Supervise staff in high-stress environment
• Effectively make fast decisions
• Streamlined processes resulting in business growth and higher profits
• Coordinate multiple lending institutions accounts into 1 database
• Invoicing and billing
• Implementing compliance standards and maintaining them
• Dual-sided customer service (dealing with lien-holders and then debtors)
• Inventory management
• Redemption management
• Account management
• Website management
• Administrative management
• Customer /Client complaint management
• Creating new profit revenue streams (upselling services, key cutting, mileage fees, flatbed service)
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
• Developed standard operating procedures for all administrative employees