JEFFREY MARCUS
Manager
NEWPORT,RI
Summary
Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
Overview
20
20
years of professional experience
Work History
Operations Manager
Paradigm Escape Rooms
05.2023 - Current
- Presently Employed
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Tracked and managed employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily revenue flow
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Manager
Trader Joe's
10.2005 - 01.2021
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Increased employee retention rate by creating professional development programs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Led recruiting, hiring and training of team members.
Education
Master of Arts - Geography
California State University, Northridge
01.2013
Bachelor of Arts - Human Geography
University of California, Berkeley
Berkeley, California01.1997
Skills
- Customer relations
- Voice acting
- Storytelling expertise
- Customer service expertise
Accomplishments
- Promoted to management after 1 year with the company.
- Supervised team of 100 staff members.
- managed stores ranging from $29 to $50 million a year in revenue
- Skilled at all aspects of management: sales, recruitment and training, scheduling, HR, distribution and logistics, marketing, supervision
Languages
Spanish
Limited Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Cooking
- Avid Reader
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in cycling for overall physical and mental well-being
- DIY and Home Improvement
- Graphic Design
- Woodworking
- Music
- Backpacking and Hiking
- Documenting and sharing travel experiences
- Interior Design
- Video Game Design
- Acting and Theater
- Drawing and Painting
- Photography
- Video Gaming
- Strategy Games
- Drone Piloting
- Swimming
- Mindfulness Practices
- I enjoy cooking for friends and family gatherings
- Creative Writing
Timeline
Operations Manager
Paradigm Escape Rooms
05.2023 - Current
Manager
Trader Joe's
10.2005 - 01.2021
Bachelor of Arts - Human Geography
University of California, Berkeley
Master of Arts - Geography
California State University, Northridge
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