Jeffrey Marshall
Cypress,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Client Specialist
Witt O'brien's
05.2021 - 07.2024
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Texas Scheduler
Moran Shipping Agencies
11.2017 - 05.2019
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Analyst
Koch Supply & Trading
04.2016 - 11.2017
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Intern
Norton Lilly
03.2015 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor of Science - Maritime Administration
Texas A&M University
Galveston, TX05.2015
Skills
- Client Needs Assessment
- Call Documentation
- Account Management
- Customer Service
- Needs Assessment
- Order Processing
- Shipping and receiving understanding
- Data Entry
- Time management abilities
- Administrative and Office Support
Timeline
Client Specialist
Witt O'brien's
05.2021 - 07.2024
Texas Scheduler
Moran Shipping Agencies
11.2017 - 05.2019
Analyst
Koch Supply & Trading
04.2016 - 11.2017
Intern
Norton Lilly
03.2015 - 05.2015
Bachelor of Science - Maritime Administration
Texas A&M University
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