Jeffrey Mathews

• Ensure compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Mentored employees and assigned tasks each day.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

- Coached team members in techniques necessary to complete job tasks.

- Increased customer satisfaction by ensuring timely completion of tasks and adherence to high-quality standards.