Jeffrey May

Responsible for sales recruitment, initial systems training and continuous mentorship of OTRS' sales & pre-sales personnel, throughout the AMERICAS regions & Hungary.

Reporting to the COO, I provide him with accurate monthly/annual sales forecasts & deliver quarterly reports to OTRS' Executive Board.

Hired in 2018 by OTRS AG to turnaround OTRS Inc's sales situation; a subsidiary nearly $1M into debt and on the verge of shutdown. Upon my arrival, established a collaborative partnership with Marketing to create successful print/social media/networking event campaigns. Oversaw the creation of OTRS' first Business Relationship Manager (BRM) & presales engineer positions. Introduced a prospecting-focused culture to the global sales team & implemented processes in use to this day.

Earned promotion to Director of Sales within first 18 months.

Within my first year as Director, OTRS Inc recognized a 135% increase in ARR vs. the previous year. Collectively, the AMERICAS subsidiaries achieved an average 158% increase in ARR over the same period.

Under my leadership, OTRS Inc recognized it's first profitable year in 2021, with sales revenue in excess of $1.1M.

Working in close collaboration with the BRM team, OTRS Inc's attrition rate stands at 8% vs 22% in 2018.

To date, I am the top-earning salesperson in OTRS Inc's 17-year history.

Sold Hospitality-specific SaaS digital marketing solutions, consisting of online & print media services, custom software development & online reputation management solutions

Leveraged cold-calling, solicitation of referrals, and onsite sales calls to Property Management Company (PMC) executives at the C-suite level, within my assigned territory

Thoroughly researched each hotel within the PMC's portfolio prior, ensuring a compelling presentation, highlighting the projected ROI my services would bring

Managed the full sales cycle from acquisition through closure; performing scheduled follow-ups to identify additional upsell opportunities

Sold managed IT services to technology leaders within the C-suite, consisting of offshore/onshore custom software development, project management, staff augmentation, QA/testing & data backup/recovery

Built the Hospitality, Parking, Golf, Aviation, and Public Transit verticals from the ground up

Consistently exceeded monthly sales targets & routinely ranked amongst the organization's top 10% revenue-generating salespersons

Fostered long-term client relationships to enhance account retention & referral opportunities

Conducted pre-employment screening & sales training/mentorship of new sales team members

Specialized in the preparation of international flight itineraries & luxury vacation packages for business & leisure travelers

Acquired approximately 435 new clients annually during my tenure

Averaged 17% profit margin per booking, far exceeding the industry average of 8%. This, achieved by upselling my clients on supplemental services such as upgrades, excursions & travel insurance

Cultivated relationships with suppliers to secure the most competitive rates

Remained current on industry news, so as to provide expert destination knowledge & better inform client choices

Led training exercises for junior soldiers, enhancing team cohesion and operational effectiveness.

Coordinated logistics for ammunition supply, ensuring timely availability for operational readiness.

Conducted thorough reconnaissance missions to gather intelligence and inform strategic planning.

Honorably Discharged upon completion of service

Operated and maintained mortars, ensuring optimal performance in diverse operational environments.

Trained junior soldiers on mortar systems and safety protocols, fostering skill development and operational readiness.

Honorably Discharged upon transfer to US Army