Jeffrey McCall
Washington
Summary
Dynamic Rail Supervisor with a proven record in process improvement, team supervision, and conflict resolution. Adept at training and mentoring staff to enhance operational efficiency and drive customer satisfaction.
Overview
32
32
years of professional experience
Work History
Rail Supervisor
Washington Metropolitan Area Transit Authority, Metro
Washington
12.1993 - Current
- Coordinated departmental meetings to align team objectives and foster open communication.
- Implemented process improvements that increased service delivery speed and reduced errors.
- Conducted performance evaluations and provided constructive feedback to team members.
- Monitored compliance with safety regulations and company policies during daily operations.
- Facilitated conflict resolution between team members, promoting a positive work environment.
- Trained new employees on operational procedures, enhancing onboarding experience.
- Collaborated with management to develop departmental budgets and resource allocation plans.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Trained new employees on company policies, job duties, and performance expectations.
- Streamlined workflow processes, reducing project completion times.
- Developed strategies to improve team performance and productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
High School Diploma -
Cardozo High School
Washington, DC06-1985
Skills
- Performance evaluation
- Process improvement
- Safety compliance
- Conflict resolution
- Data analysis
- Customer service
- Team supervision
- Workflow coordination
- Employee training
- Problem solving
- Staff training
- Teamwork
- Problem-solving
- Excellent communication
- Program development
- Problem-solving abilities
- Problem-solving aptitude
- Industrial hygiene
- Strategic planning
- Team building
- Effective communication
- Policy enforcement
- Quality control
- Staff education
Timeline
Rail Supervisor
Washington Metropolitan Area Transit Authority, Metro
12.1993 - Current
High School Diploma -
Cardozo High School