Jeffrey McDaniel
Liberty,MO
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
23
23
years of professional experience
Work History
Service Manager
Houlihan's Restaurant
12.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Managing Partner In Training
Outback Steakhouse
05.2017 - 11.2022
- Strong financial knowledge and comprehensive P and L experience with locations with sales up to $6M
- Excellent track record of development, retention, and recruitment
- Excellent communication skills
Bar Manager
YaYa's Euro Bistro
01.2013 - 05.2017
- Established standards for personnel performance and customer service
- Scheduled staff hours and allocated resources to maximize team member performance
- Maintained food and equipment inventories to support business demand
Assistant General Manager
Buffalo Wild Wings
01.2010 - 01.2013
- Prepared staff work schedules and assigned specific duties
- Demonstrated and supported continuous improvement and growth mindset
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
General Manager
AMC Theaters
01.2006 - 01.2010
- Ran locations with sales of $20M
- Implemented appropriate plans for resolving unfavorable trends and enhancing profits
- Executed sales and operational activities, producing results that met or exceeded business plan
National Marketing Manager
Namco Bandai
01.2002 - 01.2006
- Merchandising lay outs for over 600 locations nationwide
- Contest planning, sales results and implementation
- Graphic design and layout experience
Education
University of Missouri
Columbia, MO05.1992
Skills
- Critical And Creative Thinking
- Establishing Effective Relationships
- Strategic Vision
- Motivational Leadership
- Goal Attainment
- Building Trust And Relationships
References
References available upon request
Timeline
Service Manager
Houlihan's Restaurant
12.2022 - Current
Managing Partner In Training
Outback Steakhouse
05.2017 - 11.2022
Bar Manager
YaYa's Euro Bistro
01.2013 - 05.2017
Assistant General Manager
Buffalo Wild Wings
01.2010 - 01.2013
General Manager
AMC Theaters
01.2006 - 01.2010
National Marketing Manager
Namco Bandai
01.2002 - 01.2006
University of Missouri
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