Jeffrey McDonnell
Ellicott City,MD
Summary
High-performing Operations Manager with over 25 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
14
14
years of professional experience
Work History
Operations Manager
A Duie Pyle
Elkridge, MD
10.2020 - Current
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Operations Manager
Fedex Freight
Baltimore, MD
08.2010 - 10.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Education
High School Diploma -
Lebanon Catholic High
Lebanon, PA05.1981
Skills
- Multidisciplinary collaboration
- Systems implementation
- Staff training and development
- Mergers and acquisitions knowledge
Timeline
Operations Manager
A Duie Pyle
10.2020 - Current
Operations Manager
Fedex Freight
08.2010 - 10.2020
High School Diploma -
Lebanon Catholic High