Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey McKay

Jeffrey McKay

McKinney,TX

Summary

Flexible hard worker ready to learn and contribute to team success. Diligent Engineer takes responsibility for ongoing projects and new endeavor planning. Provides deep technical knowledge and common-sense business acumen for initiatives. Committed to reaching business goals through technical management and impactful analyses. Motivated Engineer recognized for strong critical thinking and problem-solving abilities coupled with successful 24-year track record in industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Diligent creator of innovative workflows and exceptional final products. Dedicated Engineer offering 24 years of expertise in project leadership and cost reduction. Polished in improving productivity, guiding supply chain management and generating cost containment systems. Knowledgeable in lean manufacturing and Six Sigma processes to drive process improvements and support organizational change.

Overview

46
46
years of professional experience

Work History

Avaya Engineer

ConvergeOne
10900 Nesbitt Ave S, MN
11.2006 - 09.2023
  • Configured and installed operating systems, software, and hardware components.
  • Monitored system performance and identified potential issues to ensure optimal operations.
  • Tested computer systems and networks to diagnose problems and implemented solutions.
  • Provided technical support for users with varying levels of expertise.
  • Created user accounts and configured access privileges in accordance with security protocols.
  • Resolved conflicts between applications, systems, or networks by analyzing data traffic patterns.
  • Maintained inventory records of hardware components including serial numbers and warranty information.
  • Implemented backup procedures to protect critical data from loss or corruption.
  • Repaired malfunctioning hardware components such as CPUs, RAM modules, hard drives.
  • Provided training sessions for end-users on the use of new software or hardware products.
  • Investigated root causes of system errors using debugging tools such as log files or packet sniffers.
  • Managed remote access requests from customers or vendors requiring temporary network access privileges.
  • Updated and resolved service requests by coordinating on-site problem resolution to address complications.
  • Provided real-time support to everyday users of Avaya Communication Manager, Avaya Messaging systems.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Completed root cause analysis on routine and complex problems.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Communicated with clients to understand system requirements.
  • Provided technical guidance for system development and troubleshooting.
  • Provided exemplary helpdesk service and support to assist customers.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
  • Recorded systems information and documented design specifications and installation instructions.

Telecommunications Technician

Dugdale Communications
Indianapolis, IN
02.2000 - 10.2006
  • Replaced faulty parts or components following diagrams or blueprints.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Performed troubleshooting on electronic circuits and systems.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Installed and maintained telecommunications systems, including routers, switches, and related hardware.
  • Troubleshot network issues to identify root causes of problems.
  • Configured VoIP phones for customers on the company's private branch exchange.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Assisted with training users in the use of various telecommunication devices and applications.

Facilities Maintenance Technician

Westview Hospital
Indianapolis, IN
08.1994 - 01.2000
  • Checked and adjusted thermostats, humidistats, and pressure switches to ensure proper functioning of HVAC systems.
  • Inspected buildings' structures to determine the need for repairs or renovations.
  • Cleaned and maintained all equipment used in facility maintenance operations.
  • Performed minor electrical repairs such as replacing fuses, light bulbs, and outlets.
  • Repaired broken windows, doors, walls, roofs, and other building components.
  • Installed new plumbing fixtures such as sinks, toilets, showers, tubs, valves.
  • Maintained records of preventive maintenance procedures performed on machines and equipment.
  • Operated power tools such as drills and saws to perform necessary repairs.
  • Assisted in the installation of new mechanical systems including heating and cooling units and pumps.
  • Replaced air filters for air conditioning units regularly according to schedule.
  • Responded quickly to emergency repair requests from tenants or visitors at the facility.
  • Ensured that all safety protocols were followed when performing maintenance tasks.
  • Painted interior and exterior surfaces of buildings using brushes or sprayers.
  • Fixed structural defects such as cracks in walls or ceilings using plaster or cement mix.
  • Adjusted control mechanisms such as valves, regulators to make sure they are operating correctly.
  • Used ladders or scaffolding to access hard-to-reach areas during maintenance tasks.
  • Performed regular tests on backup generators to ensure they would be ready for use in an emergency situation.
  • Monitored water levels in tanks for boilers and cooling towers daily to maintain optimal performance levels.
  • Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
  • Maintained equipment performance by cleaning and lubricating components.
  • Completed minor electrical, plumbing and HVAC maintenance for building occupants.
  • Shampooed carpets, washed walls, waxed and stripped floors and dusted furniture and fixtures.
  • Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Read blueprints and specifications to determine best methods to approach maintenance projects.
  • Repaired machines, equipment or structures using tools or equipment.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Cleaned or lubricated shafts, bearings or other parts of machinery.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Performed routine maintenance by inspecting drives, motors or belts.

Construction Estimator

Builders Specialties
Indianapolis, IN
03.1991 - 08.1994
  • Prepared detailed cost estimates for construction projects from architectural drawings and specifications.
  • Analyzed bids to determine if they met contractual requirements and project scope.
  • Reviewed plans, specifications, bid documents and subcontractor quotes for accuracy.
  • Developed budgets and estimated costs for labor, materials, equipment rental and other related items.

Facilities Maintenance Technician

Tri-City Medical Center
Oceanside, CA
04.1981 - 01.1991
  • Maintained records of all repairs and preventive maintenance activities in a computerized database system.
  • Inspected buildings and grounds to identify potential safety hazards or structural problems.
  • Repaired malfunctioning heating and cooling units by replacing worn parts and ensuring proper operation.
  • Performed regular maintenance, inspection and repair of facility equipment, such as air conditioning systems, boilers, plumbing fixtures and electrical wiring.
  • Conducted routine checks on building systems including HVAC, lighting, security alarms, fire protection systems and elevators.

Engineman Third Class

US Navy
San Diego, CA
08.1977 - 08.1981
  • Performed maintenance and repair of all shipboard propulsion machinery, boilers, auxiliary equipment, and related systems.
  • Maintained watch in the engine room to ensure proper operation of equipment and safe navigation of the vessel.
  • Inspected and maintained valves, pumps, compressors, turbines, generators, condensers, evaporators and other mechanical components.
  • Performed routine tests on fuel oil samples for contamination or water content.

Education

Some College (No Degree) - General Studies

Palomar College
San Marcos, CA

Skills

  • Schematic Reading
  • Quality Control
  • Product Development
  • Project Planning

Timeline

Avaya Engineer

ConvergeOne
11.2006 - 09.2023

Telecommunications Technician

Dugdale Communications
02.2000 - 10.2006

Facilities Maintenance Technician

Westview Hospital
08.1994 - 01.2000

Construction Estimator

Builders Specialties
03.1991 - 08.1994

Facilities Maintenance Technician

Tri-City Medical Center
04.1981 - 01.1991

Engineman Third Class

US Navy
08.1977 - 08.1981

Some College (No Degree) - General Studies

Palomar College

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Jeffrey McKay