Jeffrey McNealy
Martinsburg,WV
Summary
Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Creative Business Owner with exceptional background spent in marine repair and advanced coatings systems Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
30
30
years of professional experience
Work History
Business Owner
OBC Marine Repair And Refinishing
09.2018 - 02.2023
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Conducted audit inspections and independent checks to verify parts and materials.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently
Paint Department Supervisor. Fiberglass Supervisor
Hinckley Yachts
12.2012 - 08.2018
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored new sales associates to contribute to store's positive culture.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
Owner
ON-Board Coatings
06.2002 - 11.2012
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Paint/ Fiberglass Forman
Palmer Johnson Yachts
04.1993 - 06.2002
- Supported construction and extraction workers to facilitate timely completion of projects.
- Developed and maintained positive relationships with clients and other stakeholders.
- Trained workers in proper methods, equipment operation and safety procedures.
- Sourced suppliers and purchased necessary materials for work.
- Inspected equipment and tools used for safe operation.
- Assisted in recruiting and hiring new construction and extraction workers.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Created and implemented plans to maximize efficiency of workers.
- Executed work orders for painting team as part of larger project schedule.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Directed projects according to schedule and quality demands.
- Primed, painted, varnished and lacquered walls and surfaces.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
Project Management - Project Management
Microsoft Project Management
Savannah, GA07.2008
High School Diploma -
Boonsboro High School
Boonsboro, MD06.1990
Skills
- Process Improvement
- Public Speaking
- Incident Response
- New Business Development
- Task Delegation
- Staff Management
- Attention to Detail
- Team Leadership
- Change Management
- Project Oversight
- Vendor Relationship Management
- Staff Hiring
- Verbal and Written Communication
- Operations Management
- Coaching and Mentoring
- Customer Relations
- Work Planning and Prioritization
Timeline
Business Owner
OBC Marine Repair And Refinishing
09.2018 - 02.2023
Paint Department Supervisor. Fiberglass Supervisor
Hinckley Yachts
12.2012 - 08.2018
Owner
ON-Board Coatings
06.2002 - 11.2012
Paint/ Fiberglass Forman
Palmer Johnson Yachts
04.1993 - 06.2002
Project Management - Project Management
Microsoft Project Management
High School Diploma -
Boonsboro High School