Dynamic leader with extensive experience in operations management and staff training, honed at Bouncing Time Party Rentals LLC. Expert in driving team performance, ensuring compliance, and enhancing customer satisfaction. Excelled in business planning and sales negotiation, achieving significant operational improvements. Skilled in documentation and reporting, with a talent for fostering productive relationships and implementing strategic corrective actions.
Overview
25
25
years of professional experience
Work History
Owner Operator
Bouncing Time Party Rentals LLC
01.2005 - 08.2024
Monitored employee performance for compliance with regulations and policies.
Supervised field operations teams to complete projects within established timelines.
Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
Resolved customer complaints to maintain satisfaction and loyalty.
Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Presented weekly and monthly performance reports to demonstrate team progress.
Met with customers to resolve issues and build productive relationships.
Planned and scheduled field activities according to set timelines and order of operations.
Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Field Supervisor
Bounce Around Party Rentals LLC.
04.1999 - 01.2005
Monitored employee performance for compliance with regulations and policies.
Supervised field operations teams to complete projects within established timelines.
Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
Resolved customer complaints to maintain satisfaction and loyalty.
Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Presented weekly and monthly performance reports to demonstrate team progress.
Met with customers to resolve issues and build productive relationships.
Planned and scheduled field activities according to set timelines and order of operations.
Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Education
GED - Required
Hudson Falls High School
Hudson Falls, NY
04.1986
Skills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Sales negotiation
Staffing
Operations Oversight
Payroll Processing
Timeline
Owner Operator
Bouncing Time Party Rentals LLC
01.2005 - 08.2024
Field Supervisor
Bounce Around Party Rentals LLC.
04.1999 - 01.2005
GED - Required
Hudson Falls High School
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