Jeffrey Michaels
Charlotte,NC
Summary
Experienced with patient safety protocols and monitoring. Utilizes keen observational skills to identify and address potential hazards. Knowledge of effective communication techniques to ensure secure and supportive environment for patients. Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents. Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Overview
5
5
years of professional experience
Work History
Ramp Agent
Charlotte Douglas Airport
02.2024 - 03.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 80 daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Patient Safety Attendant
Atrium Healthcare
10.2019 - 01.2024
- Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Monitored patient progress and reported changes to healthcare professionals.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.2017
Some College (No Degree) - Public Health
Saint Augustine University
Raleigh, NCSome College (No Degree) - Public Health
Central Piedmont Community College
Charlotte, NCSkills
- Problem-solving
- Loading and unloading
- Ramp service
- Safety procedures
- Patient care techniques
- Basic life support
- Mental health awareness
- Teamwork and collaboration
- Multitasking Abilities
- Decision-making
- Crisis intervention CPI
- Incident reporting
- CCTV monitoring
- Emergency response
- Conflict resolution techniques
Timeline
Ramp Agent
Charlotte Douglas Airport
02.2024 - 03.2025
Patient Safety Attendant
Atrium Healthcare
10.2019 - 01.2024
High School Diploma -
Olympic High School
Some College (No Degree) - Public Health
Saint Augustine University
Some College (No Degree) - Public Health
Central Piedmont Community College
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