Summary
Overview
Work History
Education
Skills
Timeline
Jeffrey Miller

Jeffrey Miller

Lima,OH

Summary

Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Rideshare Driver with over two years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record, bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.

Overview

7
7
years of professional experience

Work History

Uber

Uber HQ
01.2021 - 11.2023
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Adhered to all safety regulations and traffic laws while driving.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Delivered passengers to destinations safely and on time.
  • Followed applicable traffic regulations and traffic laws.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Responded with ease to sudden changes in routes and schedules.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Remained calm and poised in emergent situations.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed designated routes and schedules while operating vehicles.
  • Communicated with passengers regarding estimated time of arrival.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed passengers during journey and reported any suspicious behavior.
  • Pointed out landmarks and other points of interest to passengers.

RTS Bus Driver

RTS Access
09.2016 - 12.2021
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Complied with traffic regulations to operate vehicles in safe and courteous manner.
  • Inspected bus for any mechanical issues before departure.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Aided passengers with disabilities or special needs.
  • Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Followed all relevant schedules for routes and arrivals.
  • Operated large vehicles in difficult urban and rural conditions.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Updated and maintained accurate trip logs and records.
  • Assisted passengers with inquiries and requests during trips.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Regulated heating, lighting and ventilating systems for passenger comfort.

Education

None - Social Work

Edinboro University of Pennsylvania, Edinboro, PA

A.A.S. - Human Services

FLCC, Canandaigua, NY
05.1992

Regents - Math, Art, History

Cardinal Mooney High School, 800 Maiden Lane, Rochester NY
06.1989

Skills

  • Critical Thinking
  • First Aid/CPR
  • Customer Service
  • Organization and Time Management
  • Basic Math
  • Friendly, Positive Attitude
  • Social Perceptiveness
  • Excellent Communication
  • Good Telephone Etiquette
  • Dependable and Responsible

Timeline

Uber - Uber HQ
01.2021 - 11.2023
RTS Bus Driver - RTS Access
09.2016 - 12.2021
Edinboro University of Pennsylvania - None, Social Work
FLCC - A.A.S., Human Services
Cardinal Mooney High School - Regents, Math, Art, History

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