Jeffrey Miller

Assistant Manager

Vail Resorts Inc

11.1989 - Current

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Conducted performance evaluations and provided constructive feedback to employees.
Supervised day-to-day operations to meet performance, quality and service expectations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set aggressive targets for employees to drive company success and strengthen motivation.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Launched quality assurance practices for each phase of development
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Developed detailed plans based on broad guidance and direction.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.