Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Jeffrey Mills

Suwanee,GA

Summary

Dynamic QA Lead with a proven track record at Netflix Games, excelling in compliance and quality assurance. Expert in iOS and Android platforms, driving efficiency through automation and innovative testing strategies. Strong leadership and communication skills foster collaboration across teams, consistently delivering high-quality products while enhancing operational processes.

Overview

15
15
years of professional experience

Work History

QA Lead – Compliance

Netflix Games
Los Gatos, California
01.2023 - 04.2025
  • Coordinated product recalls and managed the communication with regulatory authorities and customers.
  • Supervised a team of Compliance Analysts and QA Analysts in executing all phases of testing activities.
  • Spearheaded continuous improvement initiatives to enhance operational efficiency.
  • Led the selection and implementation of quality management software to streamline processes and enhance traceability.
  • Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Identified opportunities for improving the efficiency of the QA process through automation or other means.
  • Communicated effectively with stakeholders on project progress, risks and solutions.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.

Lead - Technical Quality Specialist

META, Facebook
Menlo Park, California
11.2020 - 11.2022
  • Company Overview: Currently one of two TQS's for the iOS platform on the WhatsApp application that serves over 2 billion DAU's and 5 billion downloads
  • This team of peers provide quality control and management coverage for all the relevant platforms
  • Each TQS is responsible for their assigned platform and is responsible for driving legacy and new features across the WhatsApp
  • Representing the quality for product/feature, assess risk and formulate testing strategies for proper shipping with high quality
  • Demonstrate technical expertise in the mobile application and subject matter expert to the rest of the WhatsApp Operations Team
  • Collaborate with the engineering team, project managers, and other cross functional stakeholders for planning and executing functional, regression, and end-to-end release test plans
  • Supervise and collaborate with offshore testing vendors to ensure proper testing protocols and test case procedures within TestRail
  • Coordinate QA testing and bug bashes with internal resources
  • Define quality metrics and escalate issues surfaced from test runs
  • Primary point of contact aiding in the automated testing effort for the iOS platform
  • Update and evolve team workflow documentation
  • Provide mentorship and training for TQS new hires and QA Analysts
  • Consistently meet deadlines on a self-sufficient, result driven, and highly visible team
  • Implement processes to improve testing efficiency and quality
  • Currently one of two TQS's for the iOS platform on the WhatsApp application that serves over 2 billion DAU's and 5 billion downloads

Lead Quality Assurance Engineer

Walt Disney Attractions Technology LLC
Orlando, Florida
02.2020 - 11.2020
  • Company Overview: Current team is the enterprise solution for Digital Asset Manager for DPEP (Disney Parks, Experience, Products) which support all the websites for digital experience and handle text and asset management
  • The team supports all of the digital content for Disney websites, mobile applications, signs, 4 cruise ships, and mobile application designed for the ship
  • Define, develop, review, and execute manual test plans, test scenarios, and test scripts based on software project specifications related to the CMS
  • Outline manual testing strategy and support each sprint by identifying the new testing scope and regression for the current sprint
  • Conducted API Testing utilizing POSTMAN
  • Verified data in the backend databases for accuracy, UI validation, endpoint checking, and overall content verification
  • Track defects from detection to resolution in tracking system and work with developers and architects to reproduce and resolve defects
  • Able to communication complex technical issues discovered during testing to stakeholders
  • Consistently meet deadlines on a self-sufficient, result driven, and highly visible team
  • Ability to learn complex systems quickly
  • Coordinate testing activities within the onsite and offshore teams
  • Current team is the enterprise solution for Digital Asset Manager for DPEP (Disney Parks, Experience, Products) which support all the websites for digital experience and handle text and asset management

Lead Mobile QA Engineer

Universal Parks & Resorts
Orlando, Florida
11.2018 - 02.2020
  • Data Driven Experience Design Optimization, Conduct A/B Testing across all web browsers and mobile platforms
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
  • Tested functional and compatibility of new programs or updates in comparison to existing applications
  • Recommended changes and corrections to developers for optimal software performance and usability
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements

Lead Mobile Core Quality Assurance Tester

Universal Studios
Orlando, Florida
04.2018 - 11.2018
  • Conducted functional and regression testing using Charles Proxy and Postman for the Universal Orlando Application on an Agile Software Development team
  • Created test cases, test folders, and eventually, test sets in Rally Project Management System to document testing results
  • Reported results to the team and Product Owners
  • Gave concise reporting of defects, regression progress status, and any blockers that were encountered using Kanban board in Rally to track features through development
  • Communicated with engineers and Product Owners daily
  • Was a part of mobile automation planning for iOS to find test cases that could be tested via airplane automation mode using Appium
  • Was labeled Lead QA resource for testing iOS platform over 4 other QA resources
  • Managed 3 additional QA resources to coordinate regression testing for Halloween Horror Night Feature
  • Was lead QA resource on three feature teams; working on all of them simultaneously

Education

Full Stack Web Developer Certificate - Full Stack Web Development

University of Central Florida
Orlando, Florida

Environmental Engineering

University of California, UCLA
Los Angeles

Skills

  • Mac OS
  • Windows 10–11
  • iOS
  • Android
  • Adobe Target
  • Adobe Analytics
  • Adobe Launch/DTM
  • ObservePoint
  • JIRA
  • Confluence
  • TestFlight
  • AWS
  • Android SDK
  • Charles Proxy
  • Postman
  • Agile
  • HTML5
  • CSS
  • Javascript
  • JQuery
  • Bootstrap
  • Node
  • Express
  • MYSQL
  • Sequelize
  • MongoDB
  • Mongoose
  • ReactJS
  • Github
  • PHP
  • Quality assurance

References

References available upon request.

Timeline

QA Lead – Compliance

Netflix Games
01.2023 - 04.2025

Lead - Technical Quality Specialist

META, Facebook
11.2020 - 11.2022

Lead Quality Assurance Engineer

Walt Disney Attractions Technology LLC
02.2020 - 11.2020

Lead Mobile QA Engineer

Universal Parks & Resorts
11.2018 - 02.2020

Lead Mobile Core Quality Assurance Tester

Universal Studios
04.2018 - 11.2018

Full Stack Web Developer Certificate - Full Stack Web Development

University of Central Florida

Environmental Engineering

University of California, UCLA

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