Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Jeffrey Miner

Jeffrey Miner

Columbiana,OH

Summary

Dynamic professional with a proven track record at VXI Global Solutions LLC, excelling in data-driven problem-solving and service-oriented communication. Successfully led a team to surpass sales targets, enhancing customer satisfaction and fostering a collaborative work environment. Achieved a 30% profit margin as an independent contractor, demonstrating strong analytical and negotiation skills.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

24
24
years of professional experience

Work History

Agent

Unique Home Solutions
09.2020 - Current
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Independent Contractor

Self Employed
03.2018 - 12.2020
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Helped run a food truck operating the register and taking orders and proving friendly courtesy customer service,
  • Bought pallets for very low prices and then would break them down and sell them at the flea markets or on Facebook for 60% of retail price making a 30% profit off of most items which then would ne used to buy more product to have a wider selection and be able to be more negotiable with the customers so they walked away happy
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.


Team Leader

VXI Global Solutions LLC
01.2010 - 09.2017
  • Set performance expectations for the team, did daily coaching and listening to calls to ix maybe 1 or 2 areas they were struggling in didn't want to overwhelm them with to many ares to work on.
  • Empowered team members by playing daily games nd then would give out lottery tickets or cash from my own pocket to the winners.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Maintained database systems to track and analyze our goals set by the client and would put top performers next to struggling gents so they could pick up on how the top performers would use the AIM process and overcome objections and close the sale.
  • I managed 22 associates doing weekly payroll and would coach and show them not only of they improve on an area they're struggling on but they will close more sales make bigger paychecks and also create more jobs for the company and have opportunities to advance their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Did daily temperature checks and team meetings giving recognition to top performers from the prior week and focused on an area of opportunity that we missed the clients KPI so that we would improve and get us to reach the goals and expectations

Landscaper

Beaver Creek Gardens
06.2001 - 12.2009
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.

Sales Associate

Reese Tele-sesrvices
08.2003 - 11.2006
  • Cold Called prospects to get them to sign up for different credit cards mainly ones that had airline points.
  • Handled balance transfers from new customers and would try and upgrade them to various protection plans
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

GED -

Austintown Fitch High School, Austintown OH
09-2002

Skills

  • Data-driven problem-solving
  • Constructive mindset
  • Service-oriented communication
  • Analytical problem-solving
  • Facilitating client discussions
  • Problem-solving
  • Positive attitude
  • Customer service and care
  • Problem-solving skills
  • Goal-oriented mindset
  • Ensuring customer satisfaction
  • Conflict resolution
  • Sales closing
  • Cold calling
  • Follow-up calling

Accomplishments

  • Supervised team of 22 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved all client KPIS through effectively coaching and developing my associates and taking calls for each of my associates and getting sales for them just by reading the call flow and assuming the sale and overcoming objections by using what they said against them and by sounding confident and secure when asking for their social security number and credit card numbers.
  • Achieved higher close rates by tapping in and walking the associate through the achieving above companies and clients goal for close rate.

Timeline

Agent - Unique Home Solutions
09.2020 - Current
Independent Contractor - Self Employed
03.2018 - 12.2020
Team Leader - VXI Global Solutions LLC
01.2010 - 09.2017
Sales Associate - Reese Tele-sesrvices
08.2003 - 11.2006
Landscaper - Beaver Creek Gardens
06.2001 - 12.2009
Austintown Fitch High School - GED,

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