Summary
Overview
Work History
Education
Skills
FLP program 2015
Timeline
OperationsManager

Jeffrey Monday

Pelham,AL

Summary

Dynamic Operations Manager with a proven track record at Ryder Transportation, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and streamlined inventory management, achieving timely unit uptime. Recognized for empowering staff and fostering accountability, driving performance improvements across operations.

Overview

34
34
years of professional experience

Work History

Operations Manager

Ryder Transportation
02.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Technician Team Leader (TIC)

Ryder Transportation
03.2012 - 02.2019
  • Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
  • Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
  • Handled escalated customer complaints diplomatically, resolving issues promptly while preserving client relationships.
  • Streamlined workflow for increased efficiency by optimizing technician assignments and workload distribution.
  • Conducted regular team meetings to encourage collaboration, share updates, and address concerns.

Technician

Ryder Transportation
10.2011 - 03.2012
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Technical Inspector

US Army
10.1991 - 10.2011
  • Assisted in the development of new inspection techniques to detect previously undetectable flaws, enhancing product reliability.
  • Collaborated with cross-functional teams to devise solutions for recurring technical problems, boosting overall productivity.
  • Improved safety standards by implementing rigorous inspection protocols for machinery and tools.
  • Enhanced equipment performance by conducting thorough inspections and identifying technical issues.

Education

Bachelor of Science - Management Information Systems

Ashford University
San Diego, CA
12-2008

No Degree - Logistics Management

Army Skills Training
APG, MD
04-2002

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Inventory management
  • Goal setting
  • Employee relations and conflict resolution

FLP program 2015

Selected to be part of the first FLP training classes 

Timeline

Operations Manager

Ryder Transportation
02.2019 - Current

Technician Team Leader (TIC)

Ryder Transportation
03.2012 - 02.2019

Technician

Ryder Transportation
10.2011 - 03.2012

Technical Inspector

US Army
10.1991 - 10.2011

Bachelor of Science - Management Information Systems

Ashford University

No Degree - Logistics Management

Army Skills Training

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