Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Jeffrey Monroe

Clementon,NJ

Summary

Dedicated and experienced Senior Desktop Support Technician with over 12 years of hands-on experience in troubleshooting, system maintenance, and technical support. Proven ability to solve complex problems, save costs, and implement efficient IT solutions. Strong communicator with experience serving as a liaison between administration and staff to address concerns, problems, and future project ideas. Seeking to leverage technical expertise and strong interpersonal skills in a new IT role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Desktop Support Technician

Black Horse Pike Regional School District
Clementon, NJ
06.2012 - 06.2024
  • Provided comprehensive technical support across the district, managing over 500 end-user devices, including desktops, laptops, and printers
  • Troubleshot and resolved issues related to networking, software, and hardware, including Microsoft Office, Adobe Photoshop, and Windows (7-11)
  • Supported legacy HVAC software and hardware, ensuring minimal downtime and efficient performance
  • Managed and executed cable terminations and network troubleshooting to maintain a seamless system environment
  • Implemented in-house imaging servers and software deployment solutions, reducing the district’s outsourcing costs significantly and improving operational efficiency
  • Acted as a key point of contact for resolving complex technical issues and ensuring high levels of user satisfaction
  • Served as a liaison between administration and staff, facilitating communication and addressing concerns, issues, and ideas for future technical projects or improvements
  • Demonstrated strong verbal communication skills when interacting with both administrative staff and end users, ensuring clarity and understanding across all levels of the organization

Education

Computer and Networking Program -

Anthem Institute
Cherry Hill, NJ
01.2012

Skills

  • In-depth knowledge of computer systems
  • Operating systems (Windows 7-11)
  • Microsoft Office Suite
  • Adobe Photoshop
  • Legacy software solutions
  • Diagnosing and resolving hardware issues
  • Diagnosing and resolving software issues
  • Network troubleshooting
  • Network configuration
  • Network support
  • Cost-saving solutions
  • Verbal communication
  • Liaison skills
  • Ability to work independently
  • Ability to work as part of a team
  • Delivering high-quality technical support
  • Printer support
  • Ticketing system oversight
  • Operating system expertise
  • Advanced troubleshooting
  • Hardware diagnostics
  • End-user account management
  • Server maintenance
  • Software installation
  • Remote desktop management

Certification

  • CompTIA A+, Expired
  • CompTIA Network+, Expired
  • Microsoft MTA, Expired

Accomplishments

  • Served as Student Leader and Ambassador while Attending Anthem Institute.
  • Trained and coached other students to a better understanding of Network technologies and the OSI Model

References

References available upon request.

Timeline

Senior Desktop Support Technician

Black Horse Pike Regional School District
06.2012 - 06.2024
  • CompTIA A+, Expired
  • CompTIA Network+, Expired
  • Microsoft MTA, Expired

Computer and Networking Program -

Anthem Institute
Jeffrey Monroe