Jeffrey Monroe
Clementon,NJ
Summary
Dedicated and experienced Senior Desktop Support Technician with over 12 years of hands-on experience in troubleshooting, system maintenance, and technical support. Proven ability to solve complex problems, save costs, and implement efficient IT solutions. Strong communicator with experience serving as a liaison between administration and staff to address concerns, problems, and future project ideas. Seeking to leverage technical expertise and strong interpersonal skills in a new IT role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Desktop Support Technician
Black Horse Pike Regional School District
Clementon, NJ
06.2012 - 06.2024
- Provided comprehensive technical support across the district, managing over 500 end-user devices, including desktops, laptops, and printers
- Troubleshot and resolved issues related to networking, software, and hardware, including Microsoft Office, Adobe Photoshop, and Windows (7-11)
- Supported legacy HVAC software and hardware, ensuring minimal downtime and efficient performance
- Managed and executed cable terminations and network troubleshooting to maintain a seamless system environment
- Implemented in-house imaging servers and software deployment solutions, reducing the district’s outsourcing costs significantly and improving operational efficiency
- Acted as a key point of contact for resolving complex technical issues and ensuring high levels of user satisfaction
- Served as a liaison between administration and staff, facilitating communication and addressing concerns, issues, and ideas for future technical projects or improvements
- Demonstrated strong verbal communication skills when interacting with both administrative staff and end users, ensuring clarity and understanding across all levels of the organization
Education
Computer and Networking Program -
Anthem Institute
Cherry Hill, NJ01.2012
Skills
- In-depth knowledge of computer systems
- Operating systems (Windows 7-11)
- Microsoft Office Suite
- Adobe Photoshop
- Legacy software solutions
- Diagnosing and resolving hardware issues
- Diagnosing and resolving software issues
- Network troubleshooting
- Network configuration
- Network support
- Cost-saving solutions
- Verbal communication
- Liaison skills
- Ability to work independently
- Ability to work as part of a team
- Delivering high-quality technical support
- Printer support
- Ticketing system oversight
- Operating system expertise
- Advanced troubleshooting
- Hardware diagnostics
- End-user account management
- Server maintenance
- Software installation
- Remote desktop management
Certification
- CompTIA A+, Expired
- CompTIA Network+, Expired
- Microsoft MTA, Expired
Accomplishments
- Served as Student Leader and Ambassador while Attending Anthem Institute.
- Trained and coached other students to a better understanding of Network technologies and the OSI Model
References
References available upon request.
Timeline
Senior Desktop Support Technician
Black Horse Pike Regional School District
06.2012 - 06.2024
- CompTIA A+, Expired
- CompTIA Network+, Expired
- Microsoft MTA, Expired
Computer and Networking Program -
Anthem Institute
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