Dedicated and experienced Senior Desktop Support Technician with over 12 years of hands-on experience in troubleshooting, system maintenance, and technical support. Proven ability to solve complex problems, save costs, and implement efficient IT solutions. Strong communicator with experience serving as a liaison between administration and staff to address concerns, problems, and future project ideas. Seeking to leverage technical expertise and strong interpersonal skills in a new IT role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Desktop Support Technician
Black Horse Pike Regional School District
Clementon, NJ
06.2012 - 06.2024
Provided comprehensive technical support across the district, managing over 500 end-user devices, including desktops, laptops, and printers
Troubleshot and resolved issues related to networking, software, and hardware, including Microsoft Office, Adobe Photoshop, and Windows (7-11)
Supported legacy HVAC software and hardware, ensuring minimal downtime and efficient performance
Managed and executed cable terminations and network troubleshooting to maintain a seamless system environment
Implemented in-house imaging servers and software deployment solutions, reducing the district’s outsourcing costs significantly and improving operational efficiency
Acted as a key point of contact for resolving complex technical issues and ensuring high levels of user satisfaction
Served as a liaison between administration and staff, facilitating communication and addressing concerns, issues, and ideas for future technical projects or improvements
Demonstrated strong verbal communication skills when interacting with both administrative staff and end users, ensuring clarity and understanding across all levels of the organization
Education
Computer and Networking Program -
Anthem Institute
Cherry Hill, NJ
01.2012
Skills
In-depth knowledge of computer systems
Operating systems (Windows 7-11)
Microsoft Office Suite
Adobe Photoshop
Legacy software solutions
Diagnosing and resolving hardware issues
Diagnosing and resolving software issues
Network troubleshooting
Network configuration
Network support
Cost-saving solutions
Verbal communication
Liaison skills
Ability to work independently
Ability to work as part of a team
Delivering high-quality technical support
Printer support
Ticketing system oversight
Operating system expertise
Advanced troubleshooting
Hardware diagnostics
End-user account management
Server maintenance
Software installation
Remote desktop management
Certification
CompTIA A+, Expired
CompTIA Network+, Expired
Microsoft MTA, Expired
Accomplishments
Served as Student Leader and Ambassador while Attending Anthem Institute.
Trained and coached other students to a better understanding of Network technologies and the OSI Model
References
References available upon request.
Timeline
Senior Desktop Support Technician
Black Horse Pike Regional School District
06.2012 - 06.2024
CompTIA A+, Expired
CompTIA Network+, Expired
Microsoft MTA, Expired
Computer and Networking Program -
Anthem Institute
Similar Profiles
Luke MignoneLuke Mignone
Assistant Coach at Black Horse Pike Regional School DistrictAssistant Coach at Black Horse Pike Regional School District