Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Montemayor

Jeffrey Montemayor

Aurora,USA

Summary

Logistics professional with proven record of managing intricate supply chains and ensuring smooth movement of goods. Known for focus on team collaboration and achieving timely results, adaptable to changing needs. Expertise in shipment coordination and regulatory compliance, combined with reliable and flexible approach to problem-solving.

Overview

8
8
years of professional experience

Work History

Freight Forwarder Team Lead

DSV
01.2025 - Current
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
  • Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.

Quality Assurance

ViaPhoton
08.2024 - 12.2024
  • Apply Quality Assessment standards to newly produced products. Measuring, weighing, and ensuring good GMP to ensure quality and safety of the products.
  • Reviewing lab data, performing internal audits, and creating/reviewing batch records.
  • Inspected incoming raw materials to ensure they meet stringent standards for quality and accuracy.
  • Create corrective action plans to investigate and resolve issues related to non-standard material.
  • Conducted thorough quality assurance testing to identify and resolve issues before launch.
  • Performed quality assurance procedures while analyzing projects, resets and backroom processes.

Senior Operations Specialist

LiVe Logistics
12.2022 - 08.2024
  • Spearhead and mentor a high-performing team of operations representatives, optimizing day to day workflows to exceed productivity targets by 20%.
  • Strategically coordinate and schedule freight shipments, consistently meeting tight deadlines and surpassing client expectations for on-time delivery.
  • Proactively anticipate and fulfill customer requirements, resulting in a 95% satisfaction rate and a 30% increase in repeat business.
  • Expertly navigate and resolve complex challenges, demonstrating strong problem-solving abilities that streamline processes and reduce errors by 25%.
  • Execute precise freight quoting procedures, negotiating favorable rates that contribute to a 15% increase in profit margins.
  • Deliver comprehensive training sessions to onboard new operation representatives, ensuring seamless integration into the team and accelerating their productivity.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Improved operational efficiency by streamlining processes and implementing best practices.

Team Lead

LiVe Logistics
09.2022 - 12.2022
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Operations Specialist

LiVe Logistics
10.2021 - 09.2022
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Customer Service Representative Intern

Dehnco Equipment
06.2018 - 08.2018
  • Resolve pricing issues with customers
  • Track availability of products to meet demands
  • Managed transportation to customer
  • Data management for equipment
  • Summer Internship
  • Reduced response times by prioritizing tasks effectively during high-volume periods.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Developed rapport with customers by consistently delivering friendly and efficient service.

Soccer Camp Counselor

Carthage College
06.2017 - 08.2017
  • Conduct morning and afternoon training sessions
  • Instilled good hard work ethic
  • Oversee player safety
  • Taught the importance of working with others

Education

Bachelor of Arts - Communications

Carthage College
Kenosha, WI
05-2020

Skills

  • Transportation planning
  • Freight consolidation
  • Documentation management
  • Cross-border coordination
  • Import and export compliance
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • People management

Timeline

Freight Forwarder Team Lead

DSV
01.2025 - Current

Quality Assurance

ViaPhoton
08.2024 - 12.2024

Senior Operations Specialist

LiVe Logistics
12.2022 - 08.2024

Team Lead

LiVe Logistics
09.2022 - 12.2022

Operations Specialist

LiVe Logistics
10.2021 - 09.2022

Customer Service Representative Intern

Dehnco Equipment
06.2018 - 08.2018

Soccer Camp Counselor

Carthage College
06.2017 - 08.2017

Bachelor of Arts - Communications

Carthage College

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