Summary
Overview
Work History
Skills
Resume Objective
Timeline
Generic

JEFFREY T. MUENCH

Queen Creek,AZ

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

Work History

Account Manager

SPENCERS TV & APPLIANCE
2018 - 2024
  • Manage new and existing relationships
  • Advanced negotiating skills
  • Resolving client issues and concerns
  • Meeting monthly sales goals
  • Forecast and track key account metrics
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Managed approximately 50 incoming calls, emails and walk in customers per day.

Conductor

BNSF RAILWAY
2011 - 2018
  • Collaborate with crew members to ensure safety and understanding of the tasks to be completed
  • Orchestrate movement of train, cars and crew members in an expedited manner to insure maximized results
  • Conduct movement of rail cars, couple and uncouple cars and electrical connections, and inspect train and equipment to ensure safety.
  • Communicated with train dispatchers to obtain and adjust directions.

Account Manager

NCI
2009 - 2010
  • Corresponded with account holders to guide them with account resolutions
  • Overhauled the standard account approach and elevated my role into manager
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Sales Consultant

AT&T
2007 - 2009
  • Restructured the selling process to boost sales and customer experience
  • Helped overhaul new area marketing ideas with marketing manager using local and social media
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Client relationship management
  • Relationship building
  • Networking skills

Resume Objective

Experienced and accomplished sales consultant with over 15 years of experience looking to leverage extensive customer relations, departmental organization and superior work ethic into a career minded company.

Timeline

Account Manager

SPENCERS TV & APPLIANCE
2018 - 2024

Conductor

BNSF RAILWAY
2011 - 2018

Account Manager

NCI
2009 - 2010

Sales Consultant

AT&T
2007 - 2009

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JEFFREY T. MUENCH