Jeffrey Napoli

Sports League Scheduling:

• Oversaw and created schedules for various recreational sports leagues including wrestling, youth softball, adult softball, and basketball.
• Coordinated with coaches, teams, and venues to ensure timely and efficient scheduling.
• Addressed and resolved scheduling conflicts to maintain smooth league operations.

Youth Sports Clinics:

• Organized and implemented youth sports clinics aimed at improving athletic skills and performance.
• Designed and facilitated training programs to develop better athletes.
• Collaborated with local coaches and sports professionals to provide high-quality instruction.

Staff Management:

• Served as the direct report for over 15 support staff employees.
• Conducted staff training, performance evaluations, and provided ongoing support and guidance.
• Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
• Fostered a positive and collaborative work environment to enhance staff performance and morale.

Facility Scheduling and Rentals:

• Coordinated staff volunteers to supervise events and facilitate scheduled activities.
• Maintained and organized schedules for field and other rental facilities.
• Managed bookings, coordinated with renters, and ensured facilities were prepared and available as needed.
• Implemented policies and procedures to streamline the rental process.
• Maintained inventory of supplies and equipment with established sign-out procedures.

Fall Camp Organization:

• Ran and organized a fall camp, overseeing 6 support staff counselors.
• Planned camp activities, ensured safety protocols were followed, and provided leadership and support to staff and campers.
• Evaluated camp success and implemented improvements for future sessions.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Analyzed sales data to set quotas and assess potential areas of growth.
• Boosted sales by implementing effective training programs for new and existing employees.