Jeffrey Narvaez

Radiator Springs Racers & Luigi's Rollickin' Roadsters Core Lead. Directed day to day operation of one of Disneyland California Adventure's highest rated attractions. Worked alongside area leadership to drive positive change at location by fostering a safe work environment and focusing on overall cast member development. Maintained positive attitude and calm demeanor in high paced and stressful situations. Mentored multiple cast members to help them reach their goals by demonstrating positive guest interactions, problem solving skills, and delivering constructive feedback in one on one check-in setting. Developed mentorship material to assist and direct new leaders and trainers in their journey. Played integral part of the team that drove cultural change during Radiator Springs Racers Pilot Program that led to record guest carried target number of 1802. Maintained positive working relationships with neighboring departments to improve overall guest experience.

Trained new Cast Members how to operate attraction with strong emphasis on safety. Focused on how to manage stress in high paced environment and how to effectively deliver positive guest experience. Created welcoming environment for new Cast Members joining attraction. Adapted to the style of learning that best suited trainee. Facilitated Refresh classes for existing Cast Members with emphasis on in depth operating techniques and guidelines. Trained new trainers at location. Facilitated mentorship classes to help develop new Cast Members to hone their soft skills and attain their goals. Facilitated Ride Motion Protection classes to teach number of Cast Members new required procedures.

Professionally communicated with Cast Members on daily basis to properly staff area locations. Partnered with area management to assist with any daily tasks. Ensured that all information was properly communicated to appropriate parties. Maintained calm and patient demeanor while communicating with Cast Members. Deliver clear and concise information to Cast Members and answer any and all questions to the best of my ability. Effectively pass down information to fellow schedulers and thoroughly fill all shifts in the area.

Learned all required tasks quickly to maximize performance. Contributed to team success by completing jobs quickly and accurately. Developed strong cooperative relationships with coworkers and managers. Worked different departments such as Presentation, Electronics, & Guest Services to provide optimal coverage and meet production goals. Worked with Planograms to set up new shelving designs to effectively display new product as part of Presentation team. Part of opening team of Target Fremont South as member of Market department. Trained new Team Members at cashier locations and Guest Services. Strong positive interactions with all guests throughout day to day operation.