Jeffrey Nasice
Loxahatchee Groves,FL
Summary
Service-oriented Field Technician with 9+ years experience in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction. Equipped with strong problem-solving abilities and willingness to learn and tackle new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician
Vivint
02.2017 - Current
- Diagnose and repair technical issues in electronic systems to ensure optimal performance.
- Perform troubleshooting and diagnosis on malfunctioning equipment.
- Complete complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrate adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Train new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrate to customers proper methods for operating equipment after it had been installed.
- Improve customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Increase customer satisfaction with prompt and knowledgeable support for various technical issues.
- Ensure reliable network connectivity, closely monitoring system performance and making adjustments as needed.
Warehouse Worker
Amazon
08.2016 - 02.2017
- Coordinated with team members to optimize order fulfillment processes.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Operated material handling equipment to efficiently move inventory across warehouse.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Assistant Manager
Fresh Market Inc.
01.2016 - 02.2017
- Led team in daily operations, enhancing customer service and store efficiency.
- Oversaw staff scheduling, ensuring optimal coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
No Degree -
Palm Beach State College
Lake Worth, FL01-2012
High School Diploma -
Seminole Ridge Community High School
Loxahatchee Groves, FL01-2010
Skills
- Technical troubleshooting
- Preventive maintenance
- System diagnosis
- Equipment installation
- Team leadership
- Project management
- Inventory management
- Safety compliance
Certification
- Florida Fire Alarm Systems Agent or Burglar Alarm Systems Agent
Languages
Creole
Native or Bilingual
Timeline
Technician
Vivint
02.2017 - Current
Warehouse Worker
Amazon
08.2016 - 02.2017
Assistant Manager
Fresh Market Inc.
01.2016 - 02.2017
No Degree -
Palm Beach State College
High School Diploma -
Seminole Ridge Community High School