Jeffrey Nguyen
Northridge,CA
Summary
Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases and delivers key initiatives. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget. Subject Matter Expert in Operations.
Reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
7
7
years of professional experience
Work History
Server
Yard House
06.2023 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Systems Analyst
Intel
01.2017 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Implemented strategic IT initiatives, contributing to overall company growth.
Manager
Applebees
01.2018 - 01.2023
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Master of Science - Accounting
California State University- Northridge
Northridge, CA06.2024
Bachelor of Science - Accounting
San Diego State University
San Diego, CA06.2020
Skills
- Data Analysis
- Guest Engagement
- Relationship Management
- Resource Management
- Diagnostic Tools
- Expense Tracking
Timeline
Server
Yard House
06.2023 - Current
Manager
Applebees
01.2018 - 01.2023
Systems Analyst
Intel
01.2017 - Current
Master of Science - Accounting
California State University- Northridge
Bachelor of Science - Accounting
San Diego State University