Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
Generic

Jeffrey N. Heinze

Summary

Healthcare professional with comprehensive background in nursing home administration, focusing on quality care and operational efficiency. Known for fostering collaborative environments and achieving significant improvements in patient satisfaction and staff productivity. Reliable and adaptable to evolving healthcare needs, with skills in regulatory compliance and team leadership.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Nursing Home Administrator

Integritus Healthcare
09.2021 - Current
  • Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
  • Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
  • Conducted performance evaluations for nursing home employees, providing constructive feedback to support their professional growth.
  • Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
  • Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
  • Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
  • Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
  • Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.

Nursing Home Administrator

Wingate Healthcare
04.2011 - 09.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Achieved Deficiency-Free Survey
  • Achieved Bronze and Silver Accreditation from AHCA

Regional Vice President

Northeast Management Company
04.2003 - 11.2010
  • Directed, planned, coordinated and oversaw overall delivery of resident care to residents and the day-to-day operation of up to nine (9) nursing centers, which are owned by the AGE Institute of Massachusetts and AGE Institute of Pennsylvania.
  • Interpreted Extendicare policies and regulations to all personnel and ensures compliance with federal, state and local and Joint Commission on Accreditation of Healthcare Organization (JCAHO) guidelines and regulations, as well as analyzed and evaluated services rendered to improve the quality of care.
  • Developed operational business plans and budgets for the homes. Coordinated all aspects of management including, but not limited to, human resources, business office functions, expense control, marketing, regulatory compliance, business operations plans and Culture Change.
  • Oversaw financial performance within the nursing centers and ensures maximum reimbursement from appropriate funding sources.
  • Assumed administrative responsibility for nursing centers in the absence of an Administrator.

Regional Director of Operations

Extendicare Health Services
12.2000 - 04.2003
  • Directed, planned, coordinated and oversaw overall delivery of resident care to residents and the day-to-day operation of up to nine (9) nursing centers, which are owned by the AGE Institute of Massachusetts and AGE Institute of Pennsylvania.
  • Interpreted Extendicare policies and regulations to all personnel and ensures compliance with federal, state and local and Joint Commission on Accreditation of Healthcare Organization (JCAHO) guidelines and regulations, as well as analyzed and evaluated services rendered to improve the quality of care.
  • Developed operational business plans and budgets for the homes. Coordinated all aspects of management including, but not limited to, human resources, business office functions, expense control, marketing, regulatory compliance, business operations plans and Culture Change.
  • Oversaw financial performance within the nursing centers and ensures maximum reimbursement from appropriate funding sources.
  • Assumed administrative responsibility for nursing centers in the absence of an Administrator.

Nursing Home Administrator

AGE Institute of Massachusetts
11.2000 - 12.2000
  • Directed, planned, coordinated and oversaw overall delivery of patient care to residents and the administration of the nursing center.
  • Interpreted Center policies and regulations to all personnel and ensures compliance with federal, state and local and Joint Commission on Accreditation of Healthcare Organization (JCAHO) guidelines and regulations, as well as analyzes and evaluates services rendered to improve the quality of care.
  • Managed financial performance within the nursing center and ensured maximum reimbursement from appropriate funding sources.
  • Assumed overall responsibility for Center operations. Achieved JCAHO Accreditation at Governor's Center (1998) and Deficiency Free Surveys at Governor's Center (1/00 & 11/00).

Nursing Home Administrator

Genesis ElderCare
07.1995 - 11.2000
  • Directed, planned, coordinated and oversaw overall delivery of patient care to residents and the administration of the nursing center.
  • Interpreted Center policies and regulations to all personnel and ensures compliance with federal, state and local and Joint Commission on Accreditation of Healthcare Organization (JCAHO) guidelines and regulations, as well as analyzes and evaluates services rendered to improve the quality of care.
  • Managed financial performance within the nursing center and ensures maximum reimbursement from appropriate funding sources.
  • Assumed overall responsibility for Center operations.
  • Achieved JCAHO Accreditation in Heritage Hall East Center (1997) and Governor's Center (1998) and Deficiency Free Surveys at Governor's Center (1/00 & 11/00).

Assistant Nursing Home Administrator

Genesis ElderCare
01.1994 - 07.1995
  • Drove efficient use of resources within the facility through careful monitoring of equipment inventory levels.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
  • Collaborated with local healthcare providers to establish partnerships that improved access to specialized care for residents.
  • Facilitated smooth transitions between shifts by ensuring proper handover procedures were followed consistently.
  • Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
  • Oversaw facility maintenance and upgrades, ensuring safe and welcoming environment for residents and visitors.

Lead Paint Outreach Worker

VNA of Central Massachusetts
01.1993 - 1993
  • Educated parents regarding the dangers of lead pain poisoning. Conducted free lead paint screenings on children by obtaining blood samples and sending specimen to state laboratory for analysis.
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.

Administrative Intern - Masters Degree Program / Assistant Administrator

St. Camillus Nursing Home
01.1993 - 1993
  • Researched and analyzed cost reports, MMQ's and Deficiency Report Surveys.
  • Documented and evaluated several excessive cost centers for further investigation, reductions, and improvements.
  • Performed numerous administrative and departmental duties.

Administrative Intern - Bachelor Program

Jewish Home for the Aged
01.1991 - 1991
  • Reviewed departmental directors management style for Associate Administrator.
  • Advised food service and administration on inventory control and storage utilization.
  • Compiled information for computerized inventory control protocol.

Education

Masters in Health Administration -

Clark University
Worcester, MA
01.1993

BS in Health Management/Health Services Administration - Gerontology

Quinnipiac College
Hamden, CT
01.1991

Skills

  • Customer service focus
  • Operations management
  • Healthcare administration
  • Performance improvement
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Critical thinking
  • Professionalism

Accomplishments

    Achieved Bronze Accreditation from AHCA - Wingate at East Longmeadow - 2014

    Achieved Silver Accreditation from AHCA - Wingate at East Longmeadow - 2015

    Achieved 5 Deficiency-Free Surveys from the Massachusetts Department of Public Health

Certification

  • Certified Nursing Assistant (CT) - 1999
  • Nursing Home Administrator Licensure (MA) - 1994

Awards

New Administrator of the Year - Genesis ElderCare - 1995

Timeline

Nursing Home Administrator

Integritus Healthcare
09.2021 - Current

Nursing Home Administrator

Wingate Healthcare
04.2011 - 09.2021

Regional Vice President

Northeast Management Company
04.2003 - 11.2010

Regional Director of Operations

Extendicare Health Services
12.2000 - 04.2003

Nursing Home Administrator

AGE Institute of Massachusetts
11.2000 - 12.2000

Nursing Home Administrator

Genesis ElderCare
07.1995 - 11.2000

Assistant Nursing Home Administrator

Genesis ElderCare
01.1994 - 07.1995

Lead Paint Outreach Worker

VNA of Central Massachusetts
01.1993 - 1993

Administrative Intern - Masters Degree Program / Assistant Administrator

St. Camillus Nursing Home
01.1993 - 1993

Administrative Intern - Bachelor Program

Jewish Home for the Aged
01.1991 - 1991

BS in Health Management/Health Services Administration - Gerontology

Quinnipiac College

Masters in Health Administration -

Clark University

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