Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Hunting , Fishing ,Cooking and spending time with family.
Timeline
Generic
Jeffrey Nichols

Jeffrey Nichols

Wynne,AR

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Service Manager

Heartland C.D.J.R.
06.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Chief of Police

Palestine Police Department
06.2020 - Current
  • Leveraged social media platforms for effective communication with the public about important safety alerts, events, and department news updates.
  • Implemented community-oriented policing initiatives, strengthening trust between officers and citizens.
  • Developed comprehensive training programs to ensure officer preparedness, resulting in increased professionalism and performance.
  • Managed a budget, consistently delivering services within fiscal constraints while maximizing available resources for crime prevention efforts.
  • Effectively managed crisis situations utilizing negotiation skills along with tactical command thus mitigating threats posed to public safety.
  • Collaborated with other law enforcement agencies to enhance regional security and information sharing capabilities.
  • Oversaw major investigations including , drug trafficking operations, and theft leading to significant arrests and convictions.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Coordinated with law enforcement agencies to respond to security incidents and emergencies.

Shop Manager

TravelCenters of America
01.2024 - 06.2024
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Managed inventory levels, ensuring optimal stock at all times for customer needs.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented safety protocols, ensuring secure environment for both staff and customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.

Diesel Mechanic

Loves Travel Stop
05.2022 - 12.2023
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
  • Documented findings and actions taken.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Installed new systems and components in vehicles.
  • Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
  • Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Ordered new parts for broken belts, hoses and filters, resupplying inventory.

Member Representative

N.F.I.B
08.2021 - 05.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
  • Provided ongoing support to new team members, sharing knowledge and best practices for improved performance.
  • Coordinated seamless transitions between departments when escalating matters requiring specialized attention or intervention.
  • Exceeded individual performance metrics regularly while also contributing significantly towards the team''s goals achievement.
  • Maintained accurate records of member interactions using CRM software, facilitating effective tracking of information and future reference.
  • Assisted members in selecting suitable financial products, tailoring offerings to their specific needs.
  • Built trust among both colleagues and clients through consistent demonstration of expertise in the Member Representative role.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Detective Sergeant

Forrest City Police Department
11.2019 - 08.2021
  • Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Enhanced case resolution rates by conducting thorough investigations and utilizing advanced interrogation techniques.
  • Testified effectively in court proceedings as an expert witness, securing convictions in numerous high-profile cases.
  • Mentored junior detectives, providing guidance on investigative techniques and procedures, resulting in improved performance and career growth.
  • Conducted surveillance on high-risk individuals, gathering vital intelligence that contributed to successful arrests and convictions.
  • Developed detailed reports on case progress for submission to command staff members and other stakeholders, contributing to informed decisionmaking.
  • Reduced crime rates in the community through proactive patrolling and intelligence-led policing strategies.
  • Oversaw complex investigations involving multiple jurisdictions, coordinating resources across departments for successful outcomes.
  • Negotiated with informants and undercover operatives to obtain crucial information, leading to breakthroughs in high-priority investigations.
  • Improved community relations through participation in public events and forums to discuss safety concerns and gather feedback from residents.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Participated in court hearings to provide written reports, evidence and verbal testimonies.
  • Obtained and served search warrants related to ongoing cases.
  • Reviewed detective case reports for accuracy, integrity, and completeness.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
  • Appeared in court and testified under oath in Circuit and District cases.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.

Volunteer Firefighter

Wynne Fire Department
01.2018 - 02.2021
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Administered first aid and conducted emergent response management.
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Assisted with regular maintenance of firefighting equipment.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Assisted in prevention of fires through public education programs.

Detective Captain

Cross County Sheriff's Office
10.2016 - 11.2019
  • Obtained and served search warrants related to ongoing cases.
  • Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
  • Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
  • Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Participated in court hearings to provide written reports, evidence and verbal testimonies.
  • Preserved evidence for court hearings and checked integrity of individual pieces.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Coordinated crime scene searches methodically for comprehensive evidence collection ensuring no critical elements are missed.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Appeared in court and testified under oath in Circuit and District cases.
  • Performed extensive research on criminal backgrounds and patterns using various databases for accurate suspect profiling.
  • Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
  • Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
  • Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.

Detective Sergeant

Forrest City Police Department
03.2012 - 02.2016
  • Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Enhanced case resolution rates by conducting thorough investigations and utilizing advanced interrogation techniques.
  • Testified effectively in court proceedings as an expert witness, securing convictions in numerous high-profile cases.
  • Mentored junior detectives, providing guidance on investigative techniques and procedures, resulting in improved performance and career growth.
  • Managed budgets for undercover operations and equipment procurement, ensuring responsible allocation of funds while maintaining operational readiness.
  • Conducted surveillance on high-risk individuals, gathering vital intelligence that contributed to successful arrests and convictions.
  • Assisted in the development of grant proposals for additional funding, securing resources for departmental initiatives and equipment upgrades.
  • Implemented new procedures for evidence preservation and chain-of-custody documentation, reducing the potential for mishandling or tampering during investigations.
  • Negotiated with informants and undercover operatives to obtain crucial information, leading to breakthroughs in high-priority investigations.
  • Obtained and served search warrants related to ongoing cases.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Preserved evidence for court hearings and checked integrity of individual pieces.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Appeared in court and testified under oath in Circuit and District cases.
  • Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.

Police Officer

Palestine Police Department
08.2005 - 03.2012
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Conducted preliminary investigations at scenes of major crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.

P.T. Deputy Sheriff

Saint Francis County Sheriff's Office
03.2001 - 03.2012
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Observed jail and inmate activity to maintain order and safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Oversaw inmate transport to court hearings, maintaining strict security protocols to prevent escape attempts.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Enforced traffic laws, contributing to noticeable decrease in traffic violations and accidents in jurisdiction.
  • Handled citation and traffic violation paperwork.

Level 2 Technician

Fed Ex Freight
09.1999 - 03.2012
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Documented findings and actions taken.
  • Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
  • Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
  • Diagnosed mechanical problems for repair or replacement.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Serviced and maintained engines by performing regular oil and filter changes.

Education

Associate of Applied Science - Criminal Justice

East Arkansas Community College
Forrest City, AR
12.2020

Skills

Integrity and Honesty

Surveillance

Case report writing

Crime investigation

Multitasking and Organization

Problem-Solving

Customer Service

Reliable and Responsible

Affiliations

  • F.&A.M. of Arkansas
  • Natural State Bass Club
  • Arkansas Association of Chief's Of Police

Certification

  • CFR - Certified First Responder
  • Certified Law Enforcement Curriculum Instructor - 2017-present
  • Certified Firearm Instructor, - 2017- present
  • Radar Instructor
  • EVOC - Emergency Vehicle Operators Course
  • Basic Fire Training - 2008, Intro, Wildland and P.P.E.

Hunting , Fishing ,Cooking and spending time with family.

When time allows I enjoy spending time with family, hunting, fishing and watching dirt track racing. 

Timeline

Service Manager

Heartland C.D.J.R.
06.2024 - Current

Shop Manager

TravelCenters of America
01.2024 - 06.2024

Diesel Mechanic

Loves Travel Stop
05.2022 - 12.2023

Member Representative

N.F.I.B
08.2021 - 05.2022

Chief of Police

Palestine Police Department
06.2020 - Current

Detective Sergeant

Forrest City Police Department
11.2019 - 08.2021

Volunteer Firefighter

Wynne Fire Department
01.2018 - 02.2021

Detective Captain

Cross County Sheriff's Office
10.2016 - 11.2019

Detective Sergeant

Forrest City Police Department
03.2012 - 02.2016

Police Officer

Palestine Police Department
08.2005 - 03.2012

P.T. Deputy Sheriff

Saint Francis County Sheriff's Office
03.2001 - 03.2012

Level 2 Technician

Fed Ex Freight
09.1999 - 03.2012

Associate of Applied Science - Criminal Justice

East Arkansas Community College

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Jeffrey Nichols