Jeffrey Nobles
West Palm Beach,FL
Summary
Adept at fostering customer loyalty and resolving complex issues, I excelled in roles at Chewy Customer Service and Smart Health Dental, enhancing brand reputation through empathetic service and problem resolution. Skilled in financial data management and communication, my approach significantly improved customer satisfaction and operational accuracy.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE AGENT
CHEWY CUSTOMER SERVICE
02.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Support Specialist
SMART HEALTH DENTAL
08.2017 - 12.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Hotel Night Auditor
RIU MONTEGO BAY
04.2015 - 05.2017
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
Education
Associate of Applied Science - GENERAL STUDIES A.A
MIAMI DADE COMMUNITY COLLAGE
Miami, FL08-2012
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
Timeline
CUSTOMER SERVICE AGENT
CHEWY CUSTOMER SERVICE
02.2022 - Current
Customer Support Specialist
SMART HEALTH DENTAL
08.2017 - 12.2021
Hotel Night Auditor
RIU MONTEGO BAY
04.2015 - 05.2017
Associate of Applied Science - GENERAL STUDIES A.A
MIAMI DADE COMMUNITY COLLAGE
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