Jeffrey Ochoa
Pico Rivera,CA
Summary
Skilled individual with extensive knowledge of Microsoft Suite and proven accuracy in financial reconciliations. Successful at maintaining positive attitude, best-in-class customer service and working quickly. Dedicated to helping guests feel welcome and maintaining efficiency.
Overview
9
9
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
09.2014 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained and supervised roughly 10 partners per day part shift to maintain and uphold store policies and optimized staffing.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction.
- Accurately completed financial tasks and transactions daily during all parts of store operations.
- Tracked sales to determine in the moment partners scheduled is meeting projected sales forecast.
- Twice worked on the creative process of developing a cohesive and efficient work place for upcoming new stores.
Front Desk Night Auditor
Holiday Inn Express Hotel
08.2016 - 11.2018
- Balanced accounts and resolved discrepancies before sending reports to specific corporate correspondents prior to designated deadline.
- Zeroed all balance guest reservation, cancelled all no-shows that met company reservation policy and charged those on file who are non-refundable.
- Kept accounts in balance and ran daily reports to verify totals with updated balances and rates.
- Maintained in constant communication via email with peers of any sensitive customer information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy guest needs.
Education
Associate of Arts - Digital Cinema - Production
State College of Florida
BradentonSkills
- Data Entry
- Account Balancing
- Invoicing and Billing
- Microsoft Office Suite
- Planning and Prioritization
- Problem Solving Abilities
- Excellent Communication
- Attention to Detail
- Initiative and Proactivity
- Adaptability and Flexibility
- Building Effective Teams
Timeline
Front Desk Night Auditor
Holiday Inn Express Hotel
08.2016 - 11.2018
Barista Shift Supervisor
Starbucks
09.2014 - Current
Associate of Arts - Digital Cinema - Production
State College of Florida