Summary
Overview
Work History
Education
Skills
Specialized Trainings
Timeline
Generic

Jeffrey Olewine

Summary

Customer-oriented HVAC Operations Manager with 20+ years of experience in various aspects of the industry. Focused on increasing revenues, expanding margins and maximizing the companies potential. Versatile and deadline-oriented individual who can consistently execute and complete multiple projects in high-stress environments. Multi-tasking leader and organized planner with a passion for business, offering new ideas and ways to improve.

Overview

22
22
years of professional experience

Work History

General Manager

C & C Heating & Air
04.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Installation Sales Coordinator/Manager

Christian Heating And Air Conditioning
09.2014 - 03.2020
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Compiled client profiles and entered information into operating system.
  • Maintained long-term relationships with high net-worth clients.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
  • Generated new leads through networking and attending industry events.

Residential Sales Consultant

Christian Heating And Air Conditioning
01.2012 - 09.2014
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Stayed knowledgeable on latest HVAC innovations and technological advancements through continuous training.
  • Responded to telephone and in-person requests for information.

Residential New Construction/Lead Installation Mechanic

Christian Heating And Air Conditioning
02.2002 - 01.2012
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

High School Diploma -

Neshaminy High School
Langhorne, PA

EPA Certification

Skills

  • Operations Oversight
  • Workflow Planning
  • Schedule Management
  • Customer Relationship Management
  • Performance Evaluations
  • Staff Training/Development
  • Sales Team Development
  • Efficient Multi-Tasker
  • Customer Relations
  • Purchasing

Specialized Trainings

Customer Service

Leadership Development 

Technical

Diversity

Vendor

Sales

Timeline

General Manager

C & C Heating & Air
04.2021 - Current

Installation Sales Coordinator/Manager

Christian Heating And Air Conditioning
09.2014 - 03.2020

Residential Sales Consultant

Christian Heating And Air Conditioning
01.2012 - 09.2014

Residential New Construction/Lead Installation Mechanic

Christian Heating And Air Conditioning
02.2002 - 01.2012

High School Diploma -

Neshaminy High School

EPA Certification

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Jeffrey Olewine