JEFFREY ORR
Surprise,AZ
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Technician/Plumber
Cool Touch Air Conditioning, Heating & Plumbing
01.2013 - Current
- Senior Commercial HVAC Technician, Master Plumber
- Tested systems, noting issues and completing preventive maintenance.
- Wrote and revised maintenance procedures.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Applied critical thinking and research to address complex issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Sales Manager
Arizona Discount Appliance LLC.
01.2011 - 10.2012
- Developed advertising campaigns, provided new sales leads and new accounts
- Purchasing, Accounts Receivable, and POS Training
- SEO, Brand Image, Marketing, and P&L
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
General Manager
Discount Appliance Inc.
01.2009 - 01.2011
- Advertising, Customer Relations, and Sales Training
- Hiring, Training, Scheduling
- Well-rounded in all aspects of the industry with servant leadership in repairs delivery & installation, sales, and purchasing
Store Manager
Circle K Stores Inc.
01.2007 - 01.2009
- Scheduling, Hiring, Training, Inventory Control and P&L Review
- Repeated 100% mystery shop and health inspections
- Exceeded the company standards in quarterly audits.
Contract Driver
FedEx
01.2006 - 01.2007
Retail Manager
Wal-Mart
01.2002 - 01.2006
- Assisted store throughout opening and in business growth
- Four-time Customer Service Award Winner
- Experience in Receiving, Loss Prevention, GM, and Grocery
Education
Cactus High School
Glendale, AZ01.2000
Skills
- Blueprint Reading
- Maintenance and repairs
- Heavy Lifting
- Tool Installation and Alignment
- Preventive Maintenance
- System Troubleshooting
- Operation Monitoring
- Information tracking
- Project Management
- Cost Control
- Safety Equipment
- Schematic reading
- Staff education and training
- Routine Inspections
- Worksite preparation
- Deadline-oriented
Accomplishments
All American Backflow Prevention Certification AZ-0933
Cool Touch Team Player of the Year in 2015 and 2018
Rapport Leadership Breakthrough One, Class 3009
Rapport Leadership Teams, 2022
Youth Sports Coaching (10+years)
General Retail Sales Experience
Management and Training Experience
Microsoft Expert
Merchandising and Customer Service Expert
Relevant Skills And Experience
- General Retail/Sales Experience
- Management Training
- Merchandising & Customer Service Expert, Highly Skilled in Microsoft
- Youth Sports Coaching (10+years)
Certifications And Achievements
- All American Backflow Certification, Tester#AZ-0933
- Rapport Leadership Breakthrough One Training, Team#3009
- Rapport Leadership Teams
- Cool Touch Team Player of the Year Award, 2015 & 2018
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Technician/Plumber
Cool Touch Air Conditioning, Heating & Plumbing
01.2013 - Current
Sales Manager
Arizona Discount Appliance LLC.
01.2011 - 10.2012
General Manager
Discount Appliance Inc.
01.2009 - 01.2011
Store Manager
Circle K Stores Inc.
01.2007 - 01.2009
Contract Driver
FedEx
01.2006 - 01.2007
Retail Manager
Wal-Mart
01.2002 - 01.2006
Cactus High School
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