Jeffrey Orr.
Surprise,AZ
Summary
Adept in both Commercial and Residential HVAC/R & Plumbing solutions. With over 12 years of hands-on expertise, I excel in installing and servicing Plumbing and HVAC systems. My comprehensive understanding of sales and operations ensures efficient and effective service delivery for all your plumbing and HVAC needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HVAC Technician,Plumbing MGR,Comm HVAC MGR.
Cool Touch/Wolfgang’s Cooling, Heating & Plumbing
Glendale, AZ
01.2013 - Current
- Managed cross-functional team of 20+ , ranging from entry-level apprentice Technicians to Senior Level Technicians & Sales Managers. Collaborated with Marketing, data analysis, operations, to meet and exceed quarterly and annual goals.
- Increased client retention through exceptional communication skills and timely resolution
- Designed & Installed Proprietary Water Filtration systems making record breaking Sales for the Plumbing Department
- Expanded business offerings into commercial plumbing services, diversifying revenue streams and clientele base.
- Achieved cost savings by accurately estimating labor hours and materials needed for job proposals.
- Mentored junior plumbers & HVAC Technicians sharing valuable knowledge and techniques to enhance their professional development.
- Reduced callbacks by consistently providing high-quality workmanship on all plumbing & HVAC installations and repairs.
Branch Sales Manager
Arizona Discount Appliance
Phoenix
01.2011 - 01.2012
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Negotiated contracts with vendors and suppliers, securing competitive prices while maintaining high quality standards for products or services offered.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented efficient inventory management systems to maintain optimal stock levels while minimizing waste and excess costs.
Store Manager
Circle K
Phoenix, AZ
01.2007 - 01.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Driver
FedEx
Phoenix, AZ
01.2006 - 01.2007
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Department Manager
Wal-Mart Supercenter
Glendale, AZ
01.2002 - 01.2002
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, & overall sales set-up.
- Established clear performance expectations for staff members which led to increased accountability.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Education
Cactus High School
Glendale, AZ2000
Skills
- Mechanical Repair, Service & Installation
- Hiring, Training & Scheduling
- Inventory Control and P&L Review
Accomplishments
Rapport Leadership Breakthrough One - Rapport Leadership Teams - Cool Touch Employee Of The Year 2015 & 2018 - Multiple Years Top Of The Sales Charts - Multiple Years Leader In 5 Star Reviews & Customer Service Ratings
Certification
Licensed in Backflow & Universal Refrigeration
Timeline
HVAC Technician,Plumbing MGR,Comm HVAC MGR.
Cool Touch/Wolfgang’s Cooling, Heating & Plumbing
01.2013 - Current
Branch Sales Manager
Arizona Discount Appliance
01.2011 - 01.2012
Store Manager
Circle K
01.2007 - 01.2009
Driver
FedEx
01.2006 - 01.2007
Department Manager
Wal-Mart Supercenter
01.2002 - 01.2002
Cactus High School