Summary
Overview
Work History
Education
Skills
Industries
Degrees
Timeline
Generic

Jeffrey Osborne

Philadelphia,PA

Summary

Financial Services Specialist

Highly motivated and results-oriented financial services professional with 20+ years of experience in fast-paced, high-volume environments. Proven ability to establish and maintain client accounts, process transactions, and resolve complex issues. Consistently exceeds performance benchmarks and delivers exceptional customer service. Strong analytical, problem-solving, and communication skills. Seeking to leverage my expertise to drive operational efficiency and enhance client satisfaction in a challenging role.

Overview

25
25
years of professional experience

Work History

Brokerage Operations Specialist

Lincoln Investment
01.2021 - Current
  • Work in a fast-paced environment as required to meet deadlines and obtain knowledge of the firm's complex/customized fees, various systems and applications
  • Research, analyze, and implement fee structures for new accounts
  • Establish new accounts and process account maintenance items
  • Validate and process cash transactions in client accounts
  • Execute daily control tasks
  • Act as a Subject Matter Expert for Core Processes
  • Investigating cash, sweep, money market instrument trades, and money movement instances
  • Facilitate and execute transfers of assets between banks, brokerage firms, trust companies, asset managers and private investment vehicles (e.g
  • Money wires, journal entries, check requests, securities transfers, or gifts)
  • Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples
  • Process distributions, loans, transfer-in/transfer-outs, mutual fund exchanges and follow-up as needed
  • Follow up to verify that distributions/loans have been processed
  • Experience in a multi-custodial environment (preferred)
  • Experience with performance reporting software
  • ESTABLISHED BROKAGE LOAN ADVANCE ACCOUNTS
  • INFORMED ADVISORS OF CLIENT MARGINS CALLS.

Account Maintenance Administrator

Pershing Managed Account Solutions
01.2005 - 01.2021
  • Process and track on-going client account requests for various Pershing Managed Investments business lines involving account distributions, withdrawals, terminations, tax selling, and manager/style changes for high wealth clients
  • Create and process all Indemnity Agreements for self-directed brokerage clients to correct tax reporting
  • Successfully managed 50-70 inbound customer requests per day, ranking in the top 5% of all support associates in 2018
  • Review for accuracy and process over 50 to 60 asset movement requests daily which include: ACH requests, Check requests, Wire requests for retail, brokerage, and IRA accounts
  • Maintain a high-volume workload within a fast paced environment
  • Assist an average of 200 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Help company attain the highest client service ratings- earned 100% marks in all categories including communication skills listening skills, problem resolution and politeness
  • Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity
  • Assist sales team with securing and growing major institutional accounts that added millions of dollars total assets under management
  • Ensure all ACH, wires, and checks, are processed timely and accurately as defined by SLA
  • Setup and Update EFT information for account accounts
  • Research and process daily ACH/wire rejects
  • Monitor requests to ensure completion of money manager and custodial tasks
  • Recognize for processing over 100 transactions monthly with the fewest amount of errors
  • Provide leadership and coaching to other members of the Operations teams to ensure maximum performance and to attain team goals
  • Manage and investigate all discrepancies reports
  • Provide exceptional customer service to both internal and external customers, while managing documentation support and coordination of client onboarding
  • Perform due diligence review and validation of onboarding documentation for accuracy and regulatory compliance
  • Name employee of the month.

Registered Sales Assistant/Personal Banker

Wells Fargo Securities
01.2000 - 01.2005
  • Established and maintained new accounts by filling required paperwork with the Compliance department
  • Provided complete and accurate information to clients regarding general account inquiries and benefit plan investments
  • Processed stock, money market and mutual fund trades, loans and ACAT transactions
  • Reconciled client accounts; handled daily margin call and opened new IRA and Brokerage accounts
  • Supported up to 5 financial advisors at the Reading OSJ office
  • Updated cost basis information into the system
  • Assisted advisors with cost basis inquiries
  • Reviewed ACAT Full/Partial/Non-ACAT work items and managed all process queues to maintain proper service levels
  • Reviewed ACAT validation report for both incoming and outgoing, research errors, process reclaim
  • Assisted the financial advisor in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions
  • Huge knowledge of IRA rules.

Client Service Representative

Wells Fargo Securities
01.2000 - 01.2002
  • Effectively managed approximately 100 incoming call daily
  • Managed incoming calls from clients and managed operational administration of Individual Retirement Accounts, Brokerage accounts, and Assets management account
  • Researched and resolved customer inquiries and complaints
  • Earned bonuses and salary increases for exceeding productivity standards of 95% satisfaction rating
  • Received two salary increases in recognition of outstanding performance.

Education

BA - Mathematics

Temple University
Philadelphia, PA

Skills

    • Settlement Procedures
    • Risk Mitigation
    • Accounting Processes
    • Problem Resolution
    • Salesforce Skills
    • Active listening
    • Account & Cash Management
      • Attention to detail
      • Multi-Tasking and Prioritizing
      • Effective Organizational Skills
      • MS Excel
      • SQL
      • Pershing Netx 360
      • APL

Industries

  • Asset Management
  • Wealth Management
  • Retail Banking
  • Qualified Plans
  • Mortgages Servicing

Degrees

Bachelor of Arts, Mathematics, Temple University

Timeline

Brokerage Operations Specialist

Lincoln Investment
01.2021 - Current

Account Maintenance Administrator

Pershing Managed Account Solutions
01.2005 - 01.2021

Registered Sales Assistant/Personal Banker

Wells Fargo Securities
01.2000 - 01.2005

Client Service Representative

Wells Fargo Securities
01.2000 - 01.2002

BA - Mathematics

Temple University

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Jeffrey Osborne