Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Palacios

Austin,TX

Summary

Dynamic Sales Lead with a proven track record at Spectrum, excelling in cross-selling and upselling strategies. Adept at team building and performance management, I consistently exceeded sales targets while delivering exceptional customer service. Skilled in lead generation and account management, I fostered a high-performance culture that drove revenue growth.

Experienced with managing and motivating sales teams to exceed targets. Utilizes strategic planning and effective communication to drive business growth and enhance client relationships. Strong understanding of market trends and customer needs, ensuring sustained success and competitive advantage.

Overview

18
18
years of professional experience

Work History

Sales Lead

Spectrum
01.2020 - Current
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Coordinated cross-functional teams for product launches, ensuring alignment with sales goals.
  • Developed comprehensive training programs for new hires to enhance team capabilities and performance.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Informed customers of promotions to increase sales productivity and volume.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated prices, terms of sales and service agreements.

Sales Lead

AT&T
01.2014 - 12.2019
  • Assisted in developing sales strategies to enhance customer engagement.
  • Supported team in identifying and targeting potential clients through research.
  • Participated in training sessions to improve product knowledge and selling techniques.
  • Collaborated with colleagues to prepare sales presentations and proposals.
  • Learned to utilize CRM tools for tracking interactions and managing leads.
  • Engaged with customers to gather insights for improving service offerings and client satisfaction.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Achieved consistent sales growth, setting and monitoring ambitious sales targets.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Retail Manager

Shoe Palace
06.2011 - 12.2014
  • Led daily operations, ensuring efficient workflow and high levels of customer satisfaction.
  • Developed staff training programs, enhancing team performance and product knowledge.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends, informing strategic merchandise decisions.
  • Coordinated promotional events, driving foot traffic and increasing store visibility.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Specialist

Texas Department of State and Health Services
02.2009 - 11.2011
  • Developed and implemented health education programs to promote community awareness and engagement.
  • Analyzed public health data to identify trends and inform strategic interventions within the department.
  • Coordinated interdepartmental initiatives to enhance service delivery and improve patient outcomes.
  • Monitored compliance with state health regulations, ensuring adherence to policies and standards.
  • Followed all company policies and procedures to deliver quality work.
  • Performed internal administrative support.


Sales Lead

Footaction
03.2007 - 10.2011
  • Contributed to maintaining accurate records of sales activities and client interactions.
  • Provided feedback on marketing materials to align with customer needs and preferences.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Optimized inventory management to meet sales demand without overstocking.

Education

Johnson High School
Austin, TX

Skills

  • Cross-selling techniques

  • Stockroom management

  • Sales planning

  • Lead generation

  • Upselling strategies

  • Account management

  • Performance management

  • Social selling

  • Business development

  • Team building

  • Multitasking

  • Excellent communication

Timeline

Sales Lead

Spectrum
01.2020 - Current

Sales Lead

AT&T
01.2014 - 12.2019

Retail Manager

Shoe Palace
06.2011 - 12.2014

Specialist

Texas Department of State and Health Services
02.2009 - 11.2011

Sales Lead

Footaction
03.2007 - 10.2011

Johnson High School

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Jeffrey Palacios